ERICA CHARISSE R. JAPSON
Blk. 4 L. 36 Apitong St., ACM Sherwood, Brgy. Anabu 2B, Imus City, Cavite 4103
(- / (--
Objective:
To provide services based on acquired knowledge and skills in a multi setting environment that provides better opportunities.
Work Experience:
LizardBear Tasking
Inc. (TaskUs
Philippines)
17F-19F Twenty Four Seven
McKinley Bldg. 24th S. Cor
7th Ave. Taguig City, 1634
August 23rd, 2021 - Present - Media Analyst (teammate)
Responsibilities:
▪ Monitors all broadcast clips (in the form of a video) for handled campaigns on a
daily basis.
▪ Using keywords provided by the client or “creative keywords” to search and see if
the clip is valid and is related to the campaigns handled.
▪ If the clips are valid, must clip the video from and to the part where it is related
to the campaign itself.
July 6th - July 27th, 2021 - Teammate
Responsibilities:
▪ Investigate the merchant's account if the refund provided to the customer is valid
or not.
▪ If the customer’s refund dispute is proved valid, we reply to the merchant denying
their refund request.
July 28th, 2017 – July 6th, 2021– Teammate
Responsibilities:
▪ Answers customers and couriers’ concerns through email using the Zendesk platform.
▪Answers couriers’ calls using the UJET and Zendesk tools and sends follow-up e-mails to the
couriers as needed.
▪ Make sure that the queries of the customers’ are answered within the SLA allotted
and calling the merchants as needed as well.
▪ Assist and act as the POC to the other team members as needed.
▪ Coordinates with the rest of the team for new and unique inquiries of the courier to make
sure everyone is aligned with the proper way of resolving the ticket.
DSM Manila LLP - January 18, 2016 – July 21, 2017 – Recruitment Coordinator
White and Case Manila Manila Internal Services
(A wholly owned Subsidiary
of White and Case)
7th flr., Tower 2, The
Enterprise Center bldg., 6766
Ayala Ave cor. Paseo de
Roxas, Legazpi Village,
Makati, 1226
Responsibilities:
▪ Creates a Job Requisition thru Taleo and once the Requisition is approved, post it to the
company website and posts openings as well to the Job portals.
▪ Reviews resumes sent by employees and as well as those candidates who submitted their
profiles thru job portals (like Jobstreet, Kalibrr and Monster and social media like LinkedIn
and Facebook) if the candidates are qualified for the position they applied for or if they are a
much better fit for a different position.
▪ Conducts phone interviews for short listed candidates and accommodates initial interviews for
walk-in candidates as well.
▪ Calibrates with the Hiring Managers regarding their assessments with the candidates and
discuss considerations and qualifications of the candidates.
▪ Send out SMS invites and SMS reminders about the interview schedule of the candidates, and
Calendar invite to the Hiring Managers informing them about the interview schedule.
▪ Sends out an Emergency Contact Information of the New Hires through email to Facilities,
IT, HR and Recruitment.
iQor Philippines, Inc.
May 15, 2014 – January 15, 2016 - Operations Support / US Recruiter
T-Mobile
Responsibilities:
▪ Conducts pre-screening interviews and behavioral interviews for the candidates of Dasma site,
and pre-screening interview for Houston Texas & Miramar Florida US.
th
4 floor, SM Dasmarinas,
Brgy. Pala-Pala, Dasmarinas,
Cavite 4114
9/22/2016 6:20 PM
[Erica Japson CV 2016.docx]
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IBM Global Process
Services (Concentrix)
30th flr. PBCom Tower, 6795
Ayala Ave, Makati 1226
C3 / Customer
ContactChannels 11th flr., 3030 Bonifacio One
Technology Tower, Rizal Dr.
W cor. 31st st., Bonifacio
Global City Taguig, 1634
NCO Group / RMH
Teleservices Asia
6th flr. PhilPlans Corporate
Center, Kalayaan Ave,
Taguig City
Sends EOD reports to both Dasma and US Recruiters.
Creates and sends the offer letters to the candidates who passed the process for Dasma site.
Creates and sends the Training roster for Pay-in-Advance, Activations and GenCare to the
Training Management & T-Mobile Recruitment team for Dasma site.
Coordinates with the Training Management for the training schedule for each LOB for Dasma
site.
Coordinates with the recruiters of the other accounts for the endorsements of each passed or
failed candidates for Dasma.
Discuss the start date, LOB and hourly compensation for those candidates who will pass the
recruitment process for both Dasma and US.
July 13, 2013 – April 21, 2014 - Customer Care Specialist
Sprint Postpaid Operations
Responsibilities:
▪ Make sure to provide accurate and timely resolution to the clients.
▪ Provides basic troubleshooting for the customer.
▪ Give out plan and service options the customer is qualified for.
▪ POC of the whole team with regards to the workstation assignment and monitors as well the
attendance of each agent on the team and reports it to the Team Leaders.
March 2012 – July 10, 2013 - Talent Acquisitions Coordinator
(HR / Recruitment)
Responsibilities:
▪ Receives the CVs or resumes of the applicants and check if they meet the minimum
requirement that the company needs.
▪ Briefs the applicants for the phone simulation (mock calls) for CSRs and call evaluation for
Supervisors, Managers & QAs, administers the WF Exam for both internal & external
Workforce candidates.
▪ Does trafficking for both the applicants & the recruitment team.
▪ Receives important documents from other clients & companies.
▪ Endorse applicants to the next step of application.
▪ Check the NLE (No-Longer Employed) status or eligibility for rehire from HR for former
employees who wished to be part of the company again.
▪ Conducts exit interviews for resigned employees.
July 2011 – March 2012 - General Care Representative
T-Mobile US account (Postpaid)
Responsibilities:
▪ Handles customer service calls.
▪ Collects full amounts of unpaid bills of customers and offer payment arrangements.
▪ Does fraud investigations, stolen identities &missing payments.
▪ Does basic troubleshooting for the customers' services.
▪
Upgrade customers’ rate plan & features and up selling on potential customers.
June 2009 – May 2011 - Collections Specialist (Accounts Receivables)
Cincinnati Bell account
Responsibilities:
▪ Handles customer service calls.
▪ Collect unpaid bills of customers and offer payment arrangements.
▪ Does fraud investigations, stolen identities & missing payments.
▪ Does basic troubleshooting for the customers' services.
March 2009 - June 2009 – Inbound Sales Representative
Verizon ITM account
Responsibilities:
▪ Offers home phone, high speed internet (HSI) & cable services.
▪ Upgrade the customers’ services.
KGB Philippines
(formerly INFONXX)
BTS Facility,
SRE2, Sta. Rosa-Tagaytay
Highway
September 2008 – March 2009 - Customer Service / DA Representative
(UK SMS - Non-Voice)
Responsibilities:
▪ Provides directions for establishments, firms, organizations & companies.
▪ Provides answers to homework.
▪ Give daily schedules for train & bus companies.
▪
Give results about the lottery, updates about the weather & money conversions.
Educational Background:
June 2019 – Nov 2019
2004 - – 2004
Tertiary - BS Multimedia and Internet Technology
Imus Computer College (ICC)
Ilano Bldg., Nueno Ave., Imus City, Cavite
1st. year - 1st. semester
Secondary (Graduate; accelerated from 2nd yr. – 4th yr.)
Brentwood School Inc.
Barcelona Homes Ph. 2, Imus City, Cavite 4103
Elementary
Brentwood School Inc.
Barcelona Homes Ph. 2, Imus City, Cavite 4103
Personal Information:
Birthday:
Birthplace:
Height:
Weight:
Civil Status:
Sex:
Citizenship:
Special Skills:
SSS Number:
TIN:
September 29, 1990
Cavite City
5’ 3”
110 lbs.
Single
Female
Filipino
computer literate, anime illustrations, graphic novels
34 - – 2
280 – 335 – 038 – 000
Character Reference:
Available upon request.
