Erica Balawang

Erica Therese G.Balawang 90 National Road Putatan, Muntinlupa City-- OBJECTIVE To obtain a challenging position involves in continuous improvement as well as proactively maintain and enhance positive relationships for the client, team and company. Lead or be part of a team that helps achieved the organizations success and committed for operational excellence, customer satisfaction, teamwork and integrity. EDUCATIONAL BACKGROUND TertiaryTechnological University of the Philippines - Taguig September 2010 Km 14 East Service Road, Western Bicutan, TaguigCity September 2010 Bachelor of Science in Electronics and Communication Engineering September 2010 WORKING EXPERIENCE Network Trail Planner (Vodafone Germany) Accenture Inc. Uptown Tower 2 BGC, Taguig City September 1, 2015 to Present Duties and Responsibilities: Network Trail Planner for 3G & 4G Technology 3G /LTE Planning and parameter configuration (Build New Sites/ Swap/ Capacity Extenstion or Reduction/ Change of Route) Coordinate with the external engineers (Field Service/NOC) for service delivery completion. Evaluation of LOS report for MW link implementation Validate planning details for successful integration Ensure that there is service connectivity after the integration. Network Associate (TDC) Accenture Inc. Gateway Mall Building, Cubao, Quezon City April 16, 2012 to Aug 31, 2015 Duties and Responsibilities: Fallout Management (DISPOSITIONING) Responsible for analyzing, adjusting and reprocessing of orders that dropped out in the specific trays of the TDC system. Make the necessary adjustment to the order so that the order can continue in the supply chain and proceed to its normal termination. This activity includes, but is not limited to; order data adjustment, order reprocessing, system update and inter-office coordination. Exposed in doing Work Distribution, Team Capacity Planning, Hand-off reports, initiate Huddle as a back up to our SME. Assigned to Chennai, India for Project Transition. (Aptil to May 2015) Technical Documentation (Cross – Trained) Analyze, design and create geographical and schematic projects base on geographical and schematic design sent by field engineers. Ensures that documented projects are aligned with the requests sent by TDC, technician/ client and necessary adjustments are reflected for the future references. Credit Analyst HSBC (Quaerito Qualitas) Northgate, Alabang Muntinlupa City February 2011 to February 2012 Duties and Responsibilities: Analyze credit data to determine the degree of risk involved in extending credit. Evaluate customer’s financial history in order to determine the likehood that the customer will live up to his obligations. Making the final decision whether to approve or decline an application. SEMINARS ATTENDED Accenture Philippines Inc. CCNA Networking Speak Up Operational Excellence (OE) Basics HSBC – Electronic Data Processing Verification Queue – Credit Card Approvals Operation CHARACTER REFERENCES Arlene Barcenas Tiongco, Sr Team Lead Accenture Inc- Maria Regina Gorospe, Team Lead Accenture Inc- Estephanie Cariaga, Jr Team Lead Accenture Inc-