ERICA D.
BARCARCEL
CUSTOMER SUPPORT AGENT, SALES
ASSOCIATE, SHOPIFY (E-COMMERCE) GURU
M A IN OBJECTIVE
W O R K EXPERIE N C E
I am a dependable person who is always
eager to learn new something in my career.
with 6 years of combined experience in the
(BPO) Customer Support and Sales Industry,
and with over a year of experience in Ecommerce (Shopify). I approach new
situations with enthusiasm and willingness to
go beyond client expectations.
FREELANCE SHOPIFY EXPERT
DIRECTLY | Sept 11, 2019 -July 28, 2020
Helping website owners to fix issues on their
website
Domain transfer/Migration
Email Marketing
Theme issues
A C A DEMIC BAC K G R O U N D
UNIVERSITY OF MAKATI
Hotel and Restaurant Management, Class of
2011
Student assistant at the Admissions Office in
charge of managing events.
Graduated with a <3.0> GPA
MANUEL A. ROXAS HIGHSCHOOL
Graduated with honors, Class of 2009
Volunteered to teach elderly members of the
community how to use computer/modern
technology
Organized events to advocate safe and
responsible internet usage
A R E A OF EXPERT I S E
- excellent verbal and written communication skills
- customer service and organization skills
- thorough and paying attention to detail
- problem-solver and a great team player
- ability to multitask
- website development
- email marketing
- experience with CRM like Zendesk
- love for continuous learning
H O W TO REACH M E
Cell:-
Email:-Address: 1807 J. Posadas St. Punta Sta. Ana
Manila Philippines 1009
SkypeID: live:.cid.b4bdc677a774bc12
SHOPIFY GURU
Shopify Inc. multinational e-commerce company | April
13, 2019 - Sept 1, 2019
Provide technical support and troubleshooting
guidance
helping merchants to understand how best to utilize
Shopify’s features
offering merchants live support, by phone, chat, and
email
CUSTOMER & SALES SUPPORT AGENT
OnStar/ Convergys | August 2014 - July 2016
Addressing customer complaints and
feedback
Up-selling vehicle service insurance like
roadside assistance to GMC vehicle owners
Handling sales and billing issues of GMC
vehicle owners
CUSTOMER SUPPORT REPRESENTATIVE
Sprint / Convergys | February 2012 - July 2014
Handle customer complaints, provide
appropriate solutions and alternatives within
the time limit
Providing advice on purchasing products &
services
Maintain documentation of customer inquiries
and responses for future reference.
C H A RACTER RE F E R E N C E S
Nikki Jasmin Guinto / Supervisor at Shopify
Email:-Cell:-
Maria Uranza / Team Leader at OnStar
(Convergys)
Email:-Cell:-
