Eric Yeh

Eric Yeh Phone: - - Education California State Polytechnic University, Pomona Bachelor of Science in Computer Information Systems awarded on June 15th, 2002 California State University, San Bernardino Master of Business Administration (M.B.A.), 2011 Certification Cisco Certified Network Associate (CCNA), Certification ID: CSCO- COMPTIA Certified Computer Technician (A+ Certified), Certification ID: COMP- ExecuTrain Crystal Reports 9.0 Advanced, issued on 3/19/04. Microsoft Certified Professional on “Installing, Configuring Administering Microsoft SQL Server 2000 Enterprise Edition” Microsoft Certified Professional on “Installing, Configuring, and Administering Microsoft Windows XP Professional” Google Analytics Individual Qualification, 2019. Experience Project ManagerHistorica Academia, Taiwan. March 2018 to December 31, 2018 Online documents digitalization database requirements analysis. Data analysis and interpretation. Define and manage online historical documents database system roadmap. Write clear requirements and define user groups. Writing well-structured business process flow charts. Compose User Requirements and Functional Requirements. Define security and confidential data protection requirements. Use SEO to increase website’s traffic. Business Systems Analyst IISan Bernardino County, February, 2003 to January 5th, 2017 Develop, implement, and coordinate computer-based information systems and automated office functions within a department; reviews, assists in the design of, and coordinates changes to departmental data processing systems that are centralized on the County's host computers. Provide user training, technical support and compose technical/user documentation. Administrate and troubleshoot business system applications. Develop comprehensive system testing procedure. Assist on implementing SAP. Perform cost/benefit analysis, feasibility studies, statistical, procedural and operations analysis of information systems and equipment. Administrate and customize MS Dynamics AX. Assist on developing RFP, provide recommendations on vendor selection. Create and manage a Customer Service Management database. Update SharePoint sites. Technical SupportAthena Technology, December 2001 to February 2003. Relocate PCs, install OS, troubleshoot network printers, connect client PCs to NT/2000 servers and AS/400 servers. Configure firewall rules and remove viruses. Onsite support providing technical support to the employees.