Eric Torrillo

Eric Torrillo 8407 Chadburn Crossing CT Montgomery, AL 36116 --IT Site Administrator with full capability to perform variety of technical tasks relative to assigned areas of responsibility. Maintain cleanliness of work area, counting materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Well-rounded IT knowledge as it pertains to my job’s functions. I believe that details are the most important part of any project or task. Experience May 2013– October 2019 IT Site Administrator, STERIS Corporation Managed ticketing system. Managed the upgrade of our site to Windows 10. I was a team member of the project for our Office 365 rollout. Specifically, responsible for testing users’ mailboxes after migration. Co-Lead the initial project to install NVR and new security cameras at the facility. Lead the security camera project for the last 3 years. Lead project to create a new standard for IT responsibilities for terminated users. Team member for our company wide transition from Backup Exec to Veeam. Responsible for daily, weekly, monthly, and yearly backups. Provided all tier 3 support for our site. Responsible for all local infrastructure. Lead Disaster recover exercises for local plant and part of corporate DR team. April 2011 – May 2013 Senior IT site Technician, STERIS corporation Supervisor of the ticketing system for my site. I was responsible for all PC refreshes, all OS upgrades, and all hardware ordering. Average ticket open time of less than one day each year. Managed small projects and coordinated all data drops. Pushed out monthly security updates via SCCM. Created all new hire account and performed all IT termination activities. Created standard work for all process that were repeated to ensure they were done the same way every time. Participated in Lean training and activities. Setup personal devices for all managers and supervisors. Managed monthly patching from Microsoft. February 2009 – March 2011 MANAGER, Bunch Communication Ran the day to day operations for all Montgomery locations. Maintained budgets and supply orders. Managed payroll and inventory compliance. Training and hiring off staff. Managing work schedules. Meeting sales goals and managing employee engagement. Education June 2004 Associates, Trenholm STate Technical COLLEGE 3.85 GPA Skills Windows Server 2012R2,2016,2019 Active Directory Creating Accounts Network Administration System Administration Troubleshooting Networking Servers Microsoft Exchange Sites and Services Install and Configure software PowerShell Backup Exec Disaster Recovery VMWare SCCM Imaging PC’s with SCCM Resetting Passwords Management Technical Support Windows OS Veeam DNS Group Policy SCOM Develop standard for training Activities I have attended Microsoft training for the past 8 years. This helps to keep skills sharp. I love to spend time at the beach with my family. I restore classic mustangs in my spare time. I am also a retired professional race car driver. You can still find me on the track from time to time.