Eric Reyes | Freelancer Resume

ERIC REYES C U S T O M E R S E R V I C E R E P R E S E N T A T I V E A B O U T M E I am adept at handling multiple tasks daily competently and at working well under pressure. ericreyes428@gmail. com - I am an honest, trustworthy, and hardworking individual, 1010 Maligaya St. Sta Cruz Sta. Maria Bulacan 3022, Philippines with broad skills and experience L I N K S Skype : http://live:ericreyes428 P E R S O N A L D E T A I L S Date of birth April 28, 1987 Nationality Filipino Marital status Single R E F E R E N C E S M i r a S h a y n e H e n s o n Red Pocket Mobile Help Desk / Quality Analyst T: - Z A L DY B A L A Z O N Deputy Manager Concentrix T: - A LV I N TA B L A N Concentrix Quality Analyst T: - W O R K E X P E R I E N C E CHAT AND PHONE SUPPORT REPRESENTATIVE | Red Pocket Mobile | 2060 D Avenida De Los Arboles, Suite 288, Thousand Oaks, CA 91362 | Oct 2020 - Jan 2022 address customers’ issues regarding their phone bill, plan option, phone promotions, coverage issues, troubleshooting steps for phone issues. CUSTOMER SERVICE REPRESENTATIVE | Concentrix Daksh Services Philippine’s Corp. | 6th ﬂoor West Ave. Emerson Bldg. North Edsa Quezon City | Jul 2015 - Jul 2017 Providing a solution to address customers’ issues regarding their phone bill, plan option, phone promotions, coverage issues, troubleshooting steps for phone issues. CUSTOMER SERVICE REPRESENTATIVE | The Results Companies | 120 E. Rodriguez Jr. Ave cor. Ortigas Ave. Extn, Brgy. Ugong, Pasig City 1605 | Nov 2013 - Apr 2015 handling calls about customers’ co-pay or co-insurance for a hospital/clinic visit. setting an appointment if needed. assisting nurses, doctors, on how to ﬁle a claim. SALES REPRESENTATIVE | MicroSourcing Philippines Inc. | 6th Floor, 1880 Ave. Bldg Orchard Road, Eastwood City, Libis, Quezon City 1110 | Apr 2012 - Oct 2013 initiating an outbound phone call coming from a duty-free website. who doesn’t complete the order. and possibly assist customers, generating leads from a customer who previously ordered from duty-free websites. calling back the customer to make sure if they got the order. E D U C A T I O N ASSOCIATE COURSE IN COMPUTER SCIENCE Dr.Yanga’s Colleges Inc., Wakas Bocaue Bulacan | 2010 HIGH SCHOOL DIPLOMA SECONDARY: Sacred Heart Academy of Sta Maria (Bulacan) Inc, Dr. Teoﬁlo Santiago St. Poblacion, Sta Maria, Bulacan | 2004 S K I L L S Ability to stay calm when customers are stressed or upset professionalism, patience, and a “people-ﬁrst” attitude. Resolved customers’ complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio signiﬁcantly. Demonstrated professional etiquette and manners, improving positive feedback immediately.