Eric Mallari

Eric Tolentino Mallari 45 Don E. Lopez Sr. St. Meralco Village, Binangonan, Rizal Mobile no:- Email:- OBJECTIVE To be part of a company that will effectively utilize my professional skills and potentials for continued professional achievement. WORK EXPERIENCE: SMDC Virtual Assistant 2020 - November 2023 • Photo Enhancement • Managing Social media Accounts of Team Aris Aquitania by posting latest promos and great deals. • Updating the whole team regarding their meetings with the clients or potential buyers. • Creating and editing videos for their presentation with the upper management and to the clients. • Creating and editing videos that will be posted on their social media accounts like Facebook and YouTube. • Sending emails for some potential buyers or to some buyback customers. Insurance Manila Graphic Artist 2014 – June 2019 Marketing Department / Creative Services Liaising with clients to determine their requirements and budget Managing client proposals from typesetting through to design, print and production Working with clients, briefing and advising them with regard to design style, format, print production and timescales Developing concepts, graphics and layouts for product illustrations, company logos, and websites Determining size and arrangement of illustrative material and copy, and font style and size Preparing rough drafts of material based on an agreed brief Reviewing final layouts and suggesting improvements if required Liaising with external printers on a regular basis to ensure deadlines are met and material is printed to the highest quality SITEL Team Leader (Comcast) 2012 - 2014 Covers from cable installation Internet connection installation Home security installation / phone application for home security Troubleshooting of cable boxes, wireless modem and home security Upselling / additional channels/ package upgrade/ PPV Develop a strategy the team will use to reach its goal Provide any training that team members need Communicate clear instructions to team members Listen to team members' feedback Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed Manage the flow of day-to-day operations Create reports to update the company on the team’s progress Distribute reports to the appropriate personnel Transcom Asia Product Trainer ( Comcast) 2008 – 2012 Covers from cable installation up to internet connection Sales and Order Entry for new customers Troubleshooting of cable boxes, wireless modem and home security Conducts computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks. Determines system utilization requirements by researching and testing systems. Designs computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy. Maintains safe and healthy training environment by following organization standards and legal regulations. Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes. Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Maintains quality service by establishing and enforcing organization standards. Evaluates training by evaluating effectiveness of training to specific job applications. Maintains technical knowledge by attending educational workshops; reviewing publications. Contributes to team effort by accomplishing related results as needed. Art Depot Graphic Artist 2003 – 2008 Marketing Department / Creative Services Graphic Artist Layout and design of billboards, Stage design, Booth design for events or Expos Design and packaging for Nestle and UniLab products EDUCATIONAL BACKGROUND: University of the East Fine Arts Major in Advertising 1999 – 2003