Eric Ladrera

Eric P. Ladrera Customer Service Rep Personal Info Brgy. Capirawan Palo, Leyte 6501 -- Skills Patience Clear Communication Skills Optimistic Time Managements Skills Willingness to Learn Persuasion Skills Ability to Use “Positive Language” Computer Literate Tenacity Goal Oriented Software Microsoft Office Oracle Java Language HTML Adobe Photoshop Wordpress Canva Customer Service Representative with two years of experience. Recognized as a one of the call quality champion for providing exemplary performance and good quality of service. Seeking to leverage my professional expertise and to build good reputation to your company. Experience - Process Associate Customer Service Representative for Synchrony Bank Collections and Recovery Account Genpact Services Philippines LLC - Corporate Account Specialist Real Estate Representative Townhouse and Condo Unit Amaia Land Inc. Education STI College Calamba Associate in Computer Technology Calamba, Laguna SY- Palo National High School Palo, Leyte SY- Training Rural Impact Sourcing Technical Training Palo, Leyte September – October 2018 East and West Corporation Finishing Course for Call Center Agent 229 Rizal St. Alaminos, Laguna Professional Development Seminar for the Real Estate Rep Emilio Aguinaldo College, Congressional Ave., Dasmariñas City, Cavite March 2&3, 2015 Pre-Employment Orientation Seminar (PEOS) STI College Calamba Calmba Laguna April 2, 2014 Social Media & Me; A Youth Convention Aliw Theater Pasay City, Metro Manila February 6, 2014 National Youth Convention Month SMX SM Mall of Asia Pasay, City February 8, 2013 Accolades GENPACT BRONZE AWARD For exemplary Performance and Demonstration of Genpact Values CIRCLE OF EXCELLENCE AWARD As of the top performers for the month of May 2017 BEST IN CLASS For being one of the top performers during Bridge Training