Eric Lad O. Mission

 Eric Lad O. Mission Virtual Assistant / Customer Service Representative / Graphic Artist Contact Number :- E-mail Address :- PROFESSIONAL EXPERIENCE: Freelance / Home-based Virtual Assistant Certified Virtual Assistant from WFHR.IO (With certificate) May 25, 2017 – Present Responsible of managing the client’s website, email, calendar, social media accounts and internet research. Xerox Philippines - Apple SM Mall of Asia – One E-Com / Aseana One Customer Service Representative Email and Chat Support November 20, 2014 – May 25, 2017 Responsible of assisting the customer to all types of concern regarding iTunes Store account, iCloud Account, Apple ID’s, iOS devices and all iMac computers. In charged with giving a refund and complimentary offer. In charged managing all account such as billing and buying, downloading using iTunes Store account. Skin Care Youth Solutions Subic, Zambales Customer Service Representative(Inbound) April 15 – Aug 15, 2014 Responsible of assisting the customer to all types of concern. In charged with giving a refund and complimentary offer. In charged with giving a discounted coupon for 50% up to 75%. Reports directly to the main client in the USA via phone regarding selling products. Source Corp Philippines Subic Bay Freeport Zone Bank of America (Keyer / Indexer ) May 10, 2011 – December 20, 2013 Responsible for encoding raw scanned documents to specific programs. In charged with labeling, indexing and sorting out documents. Reports directly to the main client in USA via phone and email. One of the pioneer staff of a BPO of a respected finance company in US. In charged with the training and product discussion to new personnel. Served as the unofficial team leader for the team of 10. Reports to the supervisor with regards to the team errors and quotas. Assist other accounts in the event of document overflow. In charged with the monitoring of incoming documents. I Elevate Contact Solutions F.T.I. Taguig City Outbound Call Center Agent July 05, 08 - Sept. 20, 09 Responsible for looking up daily leads for possible sales. Our main responsibility as an agent was to offer a refinancing of Mortgages. Also worked for an account in selling credit card terminals for various leads. Asia Premier One Source Ayala, Makati City Outbound Call Center Agent March 08, 08 - June 08, 08 Responsible for politely asking for a donation on behalf of American Diabetes Association all over the States. Ranked as a top seller for three weeks straight and maintained a respectable number of successful sales calls throughout my stay in the company. San Marcelino District Hospital San Marcelino, Zambales Nursing Attendant – Emergency Room July 05, 08 - Sept. 20, 09 Responsible for assisting customer from out-patient department. Responsible in assisting emergency cases from geriatric to neonates in emergency room. Helping and assisting midwives in delivery. Responsible in monitoring the vital signs of the patients. Subic Shipyard Phils. Inc. Subic, Zambales Mechanical fitter / Mechanical Rigger / Dry Dock Worker March 2000 – April 2002 Responsible for the safety of the ship in dry dock as a dock worker. We also change the chains of the anchor. Repairing and overhauling different parts of the ships such as all types of valves, pistons, air cooler, turbo charger, shafting and propeller as a mechanical fitter. Responsible in delivering the parts of the ship from the engine room until the machinery room such as propeller, turbo charger, air cooler, pistons and all mechanical parts of the ship. EDUCATIONAL ATTAINMENT: Tertiary Kolehiyo ng Subic Subic, Zambales Computer Programer 2nd Yr 2009 – Present Metro Subic College Ologapo City Caregiver Paramedical Course 2005 – 2006 Secondary Saint Anne Acdemy Gordon Heights, Olongapo City 1995 – 1999 Primary Gordon Heights Elementary School Gordon Heights, Olongapo City 1989 - 1995 PERSONAL INFORMATION: Address: #23 Samar St. Barrio Barretto, Olongapo City 2200 Birthdate: March 15, 1983 Civil Status: Single Citizenship: Filipino