Eric Kamau Gathoronjo

I’m a tech-savvy and adaptable professional with a passion for solving problems, improving systems, and creating seamless experiences for users. Over the past five years, I’ve honed my skills in technical support, data analysis, and UI/UX design, helping organizations run smoothly and efficiently. I love turning complex challenges into simple, actionable solutions that make a real difference for teams and customers alike.

In my current role as a Technical Support Officer at NIIMS, I manage secure data collection and provide technical assistance, resolving over 50 issues weekly while maintaining a 95% first-call resolution rate. I’ve trained more than 100 end-users and collaborated with teams to streamline processes, ensuring both security and usability are top priorities. My experience also includes roles as an ICT Lead, UI Developer Intern, and Webmaster, where I improved website uptime, enhanced user interfaces, and supported back-end development projects.

I’m proficient with tools like WordPress, WooCommerce, Zendesk, Adobe Suite, Google Workspace, and PowerShell, and I hold certifications in UX design, customer service, and data science. Fluent in English, Swahili, and Kikuyu, I communicate clearly across diverse teams and clients.

What excites me most is working in dynamic environments where I can combine technical expertise with creative problem-solving. Whether it’s designing intuitive user interfaces, optimizing workflows, or implementing data-driven solutions, I thrive on challenges that push me to innovate and deliver measurable results.

Beyond my technical abilities, I bring empathy, adaptability, and a proactive mindset to everything I do. I value teamwork, clear communication, and continuous learning, and I strive to exceed expectations with every project. My goal is to help organizations grow, operate efficiently, and create experiences that leave a lasting impact.