Eric Ivans Owusu Cobbiah

OWUSU-COBBIAH ERIC IVANS KNT, 6 /C – Obuasi --PROFILE As a young graduate with a background in virtual assistance, executive support, customer service, sales, and administration, I bring a range of skills to the table. My responsibilities have included: - Administrative Support: Managing calendars, scheduling appointments, and organizing meetings for executives to ensure smooth operations and efficient time management. - Data Entry and Management: Maintaining and updating databases to ensure accuracy and accessibility of information, including managing spreadsheets and CRM systems. - Customer Support: Delivering high-quality customer service by responding to client inquiries, resolving issues, and ensuring a positive customer experience. - Research and Reporting: Conducting market research and compiling reports to support decision-making, providing valuable insights through data analysis. These experiences have equipped me with strong organizational, communication, and analytical skills, making me adaptable and ready for dynamic work environments. SKILLS l Microsoft Suite (word, excel)/ Goggle spreadsheet. l Customer Relationship Management (Binotel, VICIdail, MicroSIP) l Oral and written communication skills l Photography, videography and graphic design l Time management l Good listening skills l Attention to details l Adobe suite (Photoshop (premier pro); Lightroom) EDUCATION AND QUALIFICATIONS Apr 2023- May 2023: GOOGLE- COURSERA Google Data Analytics Certificate Aug 2017-Sept 2021: UNIVERSITY OF GHANA, LEGON Bachelor of Arts in Political Science and Information Studies. Second Class Honors (Upper Division) Dec 2020-Jan 2021: THE YOUNG AFRICAN LEADERS INITIATIVE (YALI) NETWORK • Certificate in Developing, Mentoring and Supporting Youth Leadership • Certificate in Fundamentals of Responsible Leadership for Entrepreneurs Aug 2014-Apr 2017: KNUST SENIOR HIGH SCHOOL, KUMASI West African Senior School Certificate, General Arts WORK EXPERIENCE ACCOUNTS MANAGER, LEVEL CONSULTING GROUP June 2023 • • • • • Called prospective clients (cold and warm calls) and marketed the company and its services in the US- Canadian market. Send and receive emails from prospective clients and meet their needs. Inputed daily activities and call dispositions on Google Spreadsheets for reports Answered calls and responses to texts and mails Closed deals with clients SALES MANAGER, INTELFIN GLOBAL April 2023 • Called prospective clients (cold calls) and interested them of the company and its products • Created and implemented effective sales strategies to achieve company targets. • Monitored and evaluated the performance of the sales team through metrics. • Scheduled meetings with clients and the Top Manager to close deals • Reported day-to-day activities to the supervisor and met daily targets • Inputed daily activities and call dispositions on google spreadsheet for reports SALES AFFILIATE MANAGER, TRUCKING 42- LOGISTICS Jan 2023 • Controlled cold and warm calls to trucking companies • Ensured that the team builds and maintains strong relationships with key customers and clients • Generated leads of potential dispatchers for trucking companies • Ensured clarity and fairness in processing leads • Track vehicles from set off point to arrival point • Monitor vehicle’s speed limit to ensure road safety and regulations CALL IN OPERATOR, FC GROUP- CANADIAN ONLINE PHARMACY July 2022- Nov 2022 • Called and received prospective clients to enlighten them about the company’s products in the US market. • Ensured the right medicine with the right dosage are sold to clients • Placed orders and processed credit card details for sales to be made. • Followed up on clients for safe delivery NATIONAL SERVICE SCHEME, DRIVER AND VEHICLE LICENSING AUTHORITY (DVLA) KUMASI Oct 2021- Sept 2022 Department of Vehicle Registration Service • Assisted with issuing of vehicle number plates • Recorded and booked documents copies • Attended to clients on misplacing of and mismatches with number plates GHANA STATISTICAL SERVICES June- July 2021 Enumerator (Population and Housing Census) Kunka Junction- SA 27- Obuasi. ELECTORAL COMMISSION OF GHANA December 2020 Verification Officer (General Election) Obuasi East. INDUSTRIAL ATTACHMENT July 2019 NATIONAL DISASTER MANAGEMENT ORGANIZATION (NADMO) Obuasi Municipal Assembly July 2018 April 2017 OBUASI MUNICIPAL ASSEMBLY INFORMATION SERVICE DEPARTMENT l Assistant Data Collection Officer CLASSIC BOUTIQUE FASHION Sales personnel ADDITIONAL INFORMATION LANGUAGES English and Twi HOBBIES l Songwriting l Singing l Traveling l Reading REFEREES Frank Asah Darko Administrator, NADMO- Obuasi Municipal Assembly - /- Email;-Hon. Bismarck Osei Akowuah Municipal NADMO Director- Rev. Samuel Adu Gyamfi Head Pastor, Holy Family Church- Bohyen Assembly-