Eric Herrera

Eric Herrera 3712 N Hancock Ave​ Colorado Springs, CO 80907 ​ ​ -+1 - SUMMARY Enthusiastic and dedicated technology professional. Strong work ethic and quick learner. Enjoy working with various types of clients. Committed to bringing energy and drive to every part of my career. SKILLS ● ● ● Documenting work processes Managing ticket/project queues Software and hardware repair ● Resourceful with troubleshooting and researching technical problems ● Enthusiastic customer service professional ● Very friendly and can engage with people in a positive way. ● Hard working, yet innovative type of attitude EDUCATION ​September 2014 - December 2016 Point Loma Nazarene University (PLNU) Bachelor of Arts in Christian Ministry Minor in Pre-Therapeutic Psychology EXPERIENCE PLNU Information Technology Services ​San Diego, CA Jan 2017 - July 2018 Computer Technician Providing an advanced technical skill-set to maintain, troubleshoot, and implement projects across campus to a fleet of computers. ● Implemented encryption of our Windows fleet of computers along with developing documentation of the procedures for both encrypting and maintaining encryption for our fleet. ● Managing the Security Operation Center’s Remediation Queue and developing/documenting remediation procedures. ● Participate as part of the Security Operations Center by helping to develop new policies and procedures to further enhance the security of our fleet of computers on campus. ● Engage with our users and the rest of my team to deliver the best possible customer service in an efficient and professional manner not just by working in a break/fix capacity but also looking towards the future by either using preventative measures or making something easier and/or better to use. ● Responsible for documenting processes within the scope of my job and across multiple teams both internally and externally to provide better support to and for our users. PLNU Information Technology Services​ San Diego, CA May 2016 - August 2016 Infrastructure Services Intern Worked as an intern for the Server Administrators by completing various research, maintenance, and implementation tasks. ● Wired on-campus student housing by running cable throughout the building and testing for reliable connections through our communication closets. ● Researched cellular extensions on campus to provide better cell coverage and made recommendations to Director of Infrastructure Services. PLNU Information Technology Services​ San Diego, CA Feb 2015 - Jan 2017 User Support Technician Worked at Point Loma Nazarene University as a User Support Technician by providing maintenance and technical support to the entire campus. ● Worked on computers in the field and in our tech shop to diagnose a variety of different hardware and software related problems. ● Engaged customers both in person and on the phone in an engaging and enthusiastic manner. References available upon request.