Eric Gatucao

ERIC TUAZON GATUCAO CSR|Admin Assistant|Appointment Setter Experienced professional with a proven track record in customer service, appointment setting, and team leadership. Demonstrated excellence in providing exceptional customer experiences through effective communication and problem-solving skills. Served as a dedicated team captain, successfully fostering collaboration, motivation, and goal achievement within cross-functional teams. Proficient in managing appointments, ensuring optimal scheduling efficiency, and maintaining client satisfaction. Eager to leverage my versatile skill set and leadership background to contribute positively to a dynamic work environment. Contact Phone - Experience April 2024 - October 2024 Realtor Real Estate Virtual Assistant Email - Address Bacolod City, Philippines Socials LinkedIn www.linkedin.com/in/eric-gatucao Facebook www.facebook.com/kim.gatucao Skills & Expertise GoHighlevel CRM Forewarn Twilio Vulcan7 High attention to details Excellent verbal and written communications skills. Language English Filipino Conducted outreach to homeowners to assess interest in selling properties, enhancing lead generation efforts. Performed administrative tasks, including email correspondence and data entry, to support real estate operations. Conducted thorough research on potential leads utilizing skip-tracing tools to identify property owners. Leveraged various platforms, including Vulcan7, Command, Matrix FMLS, Remine FMLS, Canva, and Forewarn, to optimize workflow and improve efficiency. February 2021 - August 2023 Your Prospector Team Captain | Appointment Setter Set clear and achievable goals for the team in alignment with the overall objectives. Conduct regular one-on-one coaching to provide feedback, address concerns, and identify areas for improvement. Collaborate with team members to find solutions to challenges and obstacles. Making cold calls to realtors and setting appointments for loan officers or mortgage brokers. Going beyond targets and exceeding quotas results in client satisfaction. Follow up with realtors ensuring they are reminded on the day of the appointment and reschedule if necessary. January 2020 - June 2020 Remotask – Bee LIDAR Annotation Super Reviewer Final reviewer of the task completed by regular taskers ensuring quality and accurate annotations. Correcting and providing feedback for the tasks that are missing cuboids. Annotating road objects like cars, pedestrians, road signs, etc. for self-driving cars. Working with a fully remote team and interacting with teammates from different countries. Taking regular courses and assessments to be aligned to all updates and critical annotations. February 2013 – January 2020 PanAsiatic Solutions CSR - Corporate Resolutions Handles inbound calls for all sorts of complaints and escalations of unresolved issues. Takes managerial calls and all kinds of escalations from direct customers, vendors, and retailers. Perform all duties along with responsibilities complying with set procedures and regulations. Demonstrated appropriate and professional phone skills, and exhibited composure and patience at all times. Ensure to consistently acquire or exceed goals established by the management. Investigated and resolved service issues and/or product problems.