Eric Fernando Toribio

ERIC TORIBIO PROFESSIONAL SUMMARY Dedicated Customer Service Professional and Virtual Assistant with over 1.5 years of experience in high-stakes environments, ranging from legal bankruptcy accounts to industrial e-commerce. Recognized twice as a Top Agent at Akon LLC for outstanding performance and operational excellence. A Bachelor of Science in Business Administration graduate (Dean’s Lister) with strong communication skills and the ability to work effectively with diverse stakeholders, including attorneys, suppliers, and distressed clients. WORK EXPERIENCE Customer Service Representative (Bankruptcy Account) Elga Business Solutions Inc. | Nov 2024 – May 2025. Specialized in handling sensitive financial communications for a US-based bankruptcy support account.     Legal & Professional Communication: Managed complex inbound and outbound calls involving debtors, attorneys, and legal firms, ensuring professional and compliant communication. Conflict Resolution: De-escalated high-stress situations with distressed clients by providing clear, accurate information regarding their bankruptcy status. Data Integrity: Maintained strict confidentiality and 100% accuracy while updating sensitive client files and legal documentation in the CRM. Process Adherence: Strictly followed federal compliance guidelines and company scripts to mitigate legal risks for the client. Virtual Assistant / Customer Support Specialist AKON LLC (Akon Curtain and Divider) | July 2023 – April 2024. Provided Comprehensive support for an industrial curtain and warehouse divider company, handling endto-end operations.     Top Performance: Recognized as "Top Agent" for two separate months, outperforming peers in quality assurance and task efficiency. Order Management: Managed the full lifecycle of customer orders, from data entry and payment processing to coordinating with suppliers for status updates. Multi-Channel Support: Handled a mix of inbound/outbound calls and high-volume emails to resolve shipping issues, product inquiries, and warranty concerns. Problem Solving: Acted as the primary liaison between customers and suppliers to resolve delivery delays and product specification issues, ensuring high client retention. EDUCATION Bachelor of Science in Business Administration University of Zamboanga | 2015 – 2019  Honors: Dean’s Lister (Junior and Senior Year) SKILLS & TOOLS    Industry Skills: Bankruptcy Support, B2B & Legal Communication, E-commerce Operations, Supplier Relations, First Call Resolution (FCR). Technical Proficiency: Google Workspace (Docs, Sheets, Gmail), CRM Navigation, Data Entry. Soft Skills: Empathy, Adaptability, Verbal & Written Communication, Attention to Detail. LANGUAGES  English: Professional Proficiency