Eric Earl Joshua Fontillas Salvatierra

I am a detail-oriented and adaptable professional with experience across executive assistance, data entry, outbound customer engagement, and technical domain testing. I thrive in fast-paced environments where accuracy, efficiency, and clear communication are essential.

Most recently, I worked as an Executive Assistant where I provided comprehensive administrative support including email management, correspondence handling, and calendar coordination. I also prepared structured documents for clients, business stakeholders, and investors, and assisted in meetings by creating agendas, preparing briefing notes, and documenting minutes. This role strengthened my organizational skills and ability to manage multiple priorities while maintaining a high level of professionalism.

Prior to this, I worked as a Domain Tester, where I evaluated over 50 web domains, identified technical issues, and supported system reliability improvements. I contributed to resolving streaming and performance-related issues through proactive monitoring and collaboration with technical teams. This experience enhanced my problem-solving skills and attention to system stability and user experience.

I also have experience as an Outbound Call Center Agent, where I handled high-volume daily calls, engaging prospects through structured discussions and qualification processes. I was responsible for identifying customer needs, explaining tailored solutions, and ensuring accurate eligibility verification. This role strengthened my communication skills, resilience, and ability to build rapport quickly.

Earlier in my career, I worked in data entry roles that required precision, speed, and consistency in handling large volumes of information. I also took a short career break to care for family during the pandemic, an experience that strengthened my adaptability, patience, and sense of responsibility.

Overall, I bring a strong mix of administrative expertise, customer service experience, and technical problem-solving skills. I am committed to continuous improvement and delivering high-quality work in every task I undertake.