Eric Chinedu

​ Eric Chinedu Lagos, Nigeria.​ ​ ​ ​ ​ ​ ​ Customer Support Specialist | Lead Generation & Sales Specialist | Virtual Assistant SUMMARY Results-driven Virtual Assistant with proven expertise in customer support, telemarketing, sales, and appointment setting. Highly skilled at handling client inquiries, resolving issues, and delivering excellent customer experiences. Experienced in cold calling, lead generation, and closing sales while maintaining strong client relationships. Adept at scheduling and coordinating appointments to optimize business operations. Committed to exceeding performance targets and contributing to organizational growth. EDUCATION B.sc Biochemistry first_class honors (3.62/4.0) Minor Medical Laboratory Technology University Of Buea, Cameroon. PROFESSIONAL EXPERIENCE Call Center Agent / Appointment Setter| June 2024 - Present | Specialty life (BPO) – CallExperts ●​ Facilitated lead generation and strengthened client relationships by handling 300+ outbound and inbound calls daily, using clear, professional communication to qualify prospects and set appointments with licensed specialists. ●​ Provided customer support by addressing inquiries and handling objections about final expense life insurance policies, coverage options, and client processing, building trust and rapport. ●​ Conducted pre-qualification of Canadian-based prospects to verify eligibility, schedule follow-up appointments, and ensure seamless lead conversions, consistently achieving a 15% conversion rate each bonus period, contributing to increased revenue. Independent Sales Agent / Telemarketer | Jan 2023 - May 2024 Club Wealth Real Estate Coaching and Consulting Company | Remote ●​ Handled 400+ outbound calls daily, generating and qualifying an average of 80+ leads per week that contributed to a steady sales pipeline. ●​ Converted up to 20% of calls into appointments or sales opportunities, consistently surpassing weekly performance targets. ●​ Maintained and updated records for 1,000+ prospects monthly in CRM systems, ensuring accurate tracking, timely follow-ups, and improved client retention. Customer Experience & Retention Specialist | Kuda Bank | Remote | Feb 2022 – Jan 2023 ●​ Delivered personalized banking support across calls, emails, and live chat, resolving customer issues promptly and maintaining a 95% satisfaction rate. ●​ Strengthened customer retention by identifying at-risk clients, providing tailored financial solutions, and boosting repeat usage of Kuda’s digital services by 20%.​ . ●​ Collaborated with product and operations teams to translate customer feedback into service improvements, driving higher engagement and long-term loyalty. Medical Laboratory Intern | Oct 2020 - Sept 2021 Nobel Medical Laboratory, Buea, Cameroon ●​ Documented and managed laboratory records, including test results and patient information, improving data organization and retrieval efficiency by 20%. ●​ Managed patient electronic records to ensure accurate, up-to-date documentation and compliance with confidentiality standards. ●​ Performed comprehensive clinical and microscopic analyses on bio-specimens, contributing to accurate patient diagnosis and treatment LEADERSHIP AND EXTRACURRICULAR ACTIVITIES ●​ Co-led efforts to raise awareness about substance abuse, educating over 500 community members and contributing to a 15% reduction in substance abuse incidents in Akwa Ibom State ●​ Contributed to a 25% increase in community HIV testing participation by providing counseling support and engaging in targeted outreach efforts. ●​ Took charge as the Head of the Logistics Team in the Sustainable Development Goals (SDG) Club, ensuring smooth event operations and successful project implementation aligned with the SDGs. ●​ Acted as an independent monitor for COVID-19 health services at the NYSC orientation camp, enforcing safety protocols. CERTIFICATIONS ●​ ●​ ●​ ●​ ●​ ●​ Mckinsey Forward Program (Mckinsey Academy) Certified Product Strategist (Product School) (ISC)2 Certified Cybersecurity Google Data Analytics professional Certificate. ALX Certified Virtual Assistant GainSight Customer Success Admin (in view) SKILLS Core Competencies: Customer Support | Cold Calling | Appointment Setting | Lead Generation | Customer Account Management | Data Entry | Market Research | Managing Patients Records | Email Management | Calendar Management | CRM Documentation | Travel Planning. Technical Tools: Zendesk | Salesforce | Convoso Dialer | VICIDialer | Teams | MS Office | G-Suite | Slack | Ezee Absolute Trello | Asana | Hubspot | Zoho | Make.com | CallTools | Apollo Communication & General: Proactive and Effective Communication | Presentation Skills | Adaptability Stakeholder Management | Time Management | Collaboration| Problem Solving | Attention To Detail HONOURS AND AWARDS ●​ ●​ ●​ ●​ Certification of National Service NYSC (National Youth Service Corps) Recognition award for participation in HIV testing and counseling workshop Professor V.K Titanji Award for an overall best graduating student in Biochemistry Vice Chancellor Award for Overall Best Graduating Student Department of Biochemist