Eric Benjamin Medina

EMPLOYMENT HISTORY Amazon Operation Services Philippines CUSTOMER SERVICE EXPERT, SEPT. 2019- JUL. 2020 Devised and published metrics to measure the company's success in delivering world class customer service. Exceeded team goals and collaborated with staff and team members to implement customer service initiatives. Alorica (Former Expert Global Solutions, Inc.) CUSTOMER SERVICES REPRESENTATIVE | SUBJECT MATTER EXPERT NOV 2015 - SEP 2019 MEDINA, ERIC BENJAMIN E. Customer Service Specialist | General Virtual Assistant Work with several teams to accomplish one goal and that customer, client satisfaction. Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams. ACADEMIC HISTORY San Pedro Technical Institute CAREER GOALS To be an innovator in digital assistance, responsible social media management specialist, and to use online platforms to organize cause-oriented communities CORE STRENGTHS - Content Creation Social Networking Public Relations Administrative Support Data Research Strong Communication Skills CONTACT DETAILS: M: - E:-LinkedIn: Eric Benjamin Medina Block 14 Lot 19 Ilang-Ilang Street Sampaguita Village San Pedro city, Laguna 4023 C.B. COOKERY AND FOODS SERVICE MANAGEMENT SY. JUNE 2014 - Completed coursework ahead of time - Academic Achievement Awardee - Dean's lister HOBBIES & INTEREST - Music Producing Playing Musical Instruments Cycling Cooking Beat Making Thrifting Shoe collecting Video Gaming Baking