Eric Belardo

Eric Balagtas Belardo B9 L16 Sanggumay St., South Garden Homes Salitran III, Dasmariñas City, Cavite--Objective: Seeking a leadership position in a company where I can utilize my management skills, quality assurance and training experience. Profile      Achievements     Employment Experience in mentoring and finding means and ways to improve agent performance Possess solid computer skills Have a strong drive for excellence which would be beneficial for the project Ability to train, motivate, and supervise customer service employees Team player and a fast learner Completed Lean Six Sigma Green Belt Training Lean Six Sigma Green Belt Process Owner (Project: Increase Written Productivity for Tier 2) Lean Six Sigma Green Belt Team Member (Project: Reduce Attrition of Top Performers) Certified Master Coach Arriva Medical Inc., BCG Taguig City 2015 - 2017 Team Leader (March 2015 – December 2017)  Handled Outbound and Inbound Sales  Assists in taking reorders for Diabetic Testing Supplies of the patients  Handled multi-skilled team  Assist in the Internship program for new SME and Team Leader post ACS, a Xerox Company, Pasay City 2008 - 2015 Account Supervisor (March 2010 – February 2015)  Senior supervisor  Hold coaching sessions in different ways: one on one, focus group and group coaching to discuss challenges and how to overcome them  Supports both Tier 1 and Tier 2 representatives  Spearheaded transition training from Tier 1 to Tier 2 responsibilities  Background in Workforce management and staffing  Completed various workshops and training in improving leadership and coaching skills Quality Coach (Nov 2008 – Feb 2010)  Promoted as a Quality coach after taking calls for more than a month  Conducts refresher training and updates  Develop modules and training materials that cater the needs of tenured and new hire agents  Substitute trainer whenever needed  Drafts Quality Monitoring Form that aligns with the client requirements Customer Care Representative (July 2008 – Nov 2008)  Belongs to the pioneer batch  Handles inquiries from doctors and professionals regarding member’s health insurance  Assist providers on benefit and eligibility inquiries  Discuss professional and institutional claims IBM Daksh, Makati City 2006 - 2007 Customer Care Specialist  Handled Sprint as the account  Assists customer regarding their mobile plan subscription  Discuss billing concerns  Basic mobile phone troubleshooting  Involves up-selling, offering additional phones and subscription add-ons Telus (formerly Ambergris Solutions), Pasig City 2005 - 2006 Inbound Sales Specialist  Receives inbound sales inquiry on Dell electronic gadgets and accessories  Involves basic troubleshooting of Desktops and Laptops Additional Employments Voce Ventures Inc, Taguig City Customer Service Representative Family Entertainment Center, Las Piñas City 2004 Binggo Convenience Store, Taguig City 2003 Jollibee Foods Corporations, Taguig City 2002 Ride Operator Service Crew Service Crew Education 2005 Polytechnic University of the Philippines, Taguig City Bachelor in Business Administration Major in Management *4th Year Undergraduate Demographics      Gender: Male Status: Married Date of Birth: October 16, 1983 Nationality: Filipino Religion: Iglesia Ni Cristo (Church of Christ) References Furnished Upon Request 2000 - 2005