Erhimu Lydia Onajite

I handle the customer support and operational tasks that keep your business running smoothly.

I’m Erhimu Lydia Onajite, a Customer Support Specialist and Virtual Assistant based in Lagos, Nigeria. With over 3 years of experience spanning banking compliance and e-commerce operations, I bring a unique blend of precision and empathy to every interaction. My background includes managing sensitive client data at United Bank for Africa and founding HairbyJee, where I maintain a 95%+ customer satisfaction rate by handling end-to-end customer journeys with care.

I don’t just complete tasks; I protect your brand reputation and ensure your customers feel heard, valued, and confident. Whether managing inquiries via chat, email, or phone, coordinating orders, updating CRM systems, or streamlining workflows, I ensure nothing falls through the cracks. My approach is simple: listen first, solve clearly, and follow through reliably.

How I Support Your Team:

✅ Customer Support: Empathetic, clear communication that resolves issues and builds loyalty.

✅ Administrative Excellence: Scheduling, record-keeping, data entry, and CRM updates with zero errors.

✅ Operations: Order coordination, vendor follow-ups, and workflow management that scales.

✅ Problem-Solving: Calm, solution-focused troubleshooting that turns escalations into trust.

I’m proficient in Google Workspace, Microsoft Office, Zendesk, and WhatsApp Business—and I learn new platforms quickly. My core strengths include proactive communication, conflict resolution, attention to detail, and adaptability across industries.

I understand remote work realities. I have a dedicated workspace, reliable internet with backup power, and I’m flexible to collaborate across global time zones (US, UK, EMEA). I’m comfortable with contractor payment methods like Wise and Payoneer for seamless collaboration.

Beyond work, I’m a creative soul and hairstylist. This background teaches me patience, attention to detail, and the importance of making people feel confident. Skills I bring into every professional interaction. I value continuous learning, consistency, and building relationships that last.

If you’re looking for a reliable partner who combines administrative excellence with human-centered support, I’d love to connect. I’m ready to contribute to your team’s success and grow alongside you.