Erelyn Chavez

Experiences:

• I have been a customer service and technical support representative for more than six years, receiving incoming calls from customers, answering their inquiries, and providing technical support by instructing the customer to do basic troubleshooting steps or scheduling a technician visit.
• My most recent work experience is as a health insurance verification specialist for a US client for almost three years. My main task is to verify eligibility and benefits for durable medical equipment, which also includes data entry, gathering patients' information, keeping track of patients' medical records, checking eligibility through a portal, or contacting different health insurances company in the US.

Skills:

• I am computer efficient, with basic to intermediate knowledge of Microsoft Office programs like Word, Excel, and PowerPoint.
• I have good verbal and written communication skills.
• I am keen on details, always willing to learn, and have the desire to improve.
• I am a good team player, focused, and dedicated when given a task.
• I believe that 90% of success is showing up. Punctuality and attendance are one of my best traits.
• Positive attitude. Being calm when things go wrong.
• Good initiative. I am resourceful and can work without always being told what to do.
• I am also well-organized and reliable.
• I pride myself on being able to deliver output quickly and accurately.
• I know using different communication applications like Google Chat, Skype, Zoom, etc.