Erabor Olusola Victoria

ERABOR OLUSOLA VICTORIA Plot 01, Plot 01A Road 23 Sparklight Housing Estate • Mobile: - •- Professional Summary Digital Marketer/ Communication Specialist with years of experience gained in the digital industry, customer services and training facilitation services. Adept in the use of digital knowledge and communication strategies to support the growth of organizations and individuals. Possesses the ability to plan, manage and implement digital strategies. Good team player with exceptional interpersonal skills, communication skills, problem solving abilities, time and task management. Currently seeks a role as Communication Specialist, Social Media Manager or Customer Service Representative. Skills ● Superior Communication (Verbal and Written) skills, critical thinking skill ● Highly skilled in Strategic Development, planning and implementation ● Strong Leadership Skills, Excellent Analytical Skills ● Ability to develop Captivating and Illustrative Contents ● Qualitative and Quantitive skills in Social Media Management ● Highly Disciplined Work Ethics to meet tight deadline and ensure the highest quality of service delivery. ● Very Creative and innovative with a brand knowledge of design tools such as Canva and Photoshop . ● Proficiency in the use of Microsoft Suite including MS-Word, Power-Point and Excel Work History Social Media /Communication Specialist Company – D-Degree Digital Hub August 2021 to Current 15A, Akitan Street, Dideolu Court, Ogba, Lagos State. ● Wrote, edited, and published content to share on all brand’s company social media profiles and channels. ● Maintained brand innovation and kept abreast of the latest social medial trends. ● Monitored brand related mentions on all social platforms and engaged with readers; responses to post. ● Monitored social media platforms based on KPI’s and provided appropriate progress report. Communication Specialist / Project Officer Company – Matyet Engineering Limited August 2019 – July 2021 Block 69, Estate 11 Redemption camp ● Strategy planing, execution and excellent project management. ● Extensive market survey, getting best price of raw materials for project execution. ● Coordinate and supervised staffs for a successful project execution across the nation. ● Wrote detailed content on product to shared on social media and email marketing. ● Designed engaging flyers for social media posts. Customer Service Representative/front Desk Officer Company – 5Dimager Limited 75, Mobolaji bank, Anthony Ikeja, Lagos state. Customer Service/Front Desk July 2018 – July 2019 ● Maintained customer account and job information ● Giving attention to online and walk in customers ● Handled customer complaints and provide alternative/solutions to ensure resolution of complaints ● reached out to customer via email and WhatsApp to follow up and communicate the progress of their job ● Ensured Customers are satisfied with their purchases and services ● Made cold calls to customer and potential customers of promos and deals Google Digital Skills Trainner Company – Patnaz NG Magodo Phase 1, Isheri, Lagos. Google Digital Skill Trainer August 2019 – Current (freelance) ● Trained over 5,000 youth, Teachers and SMB on Digital skills across south west on site ● Trained 1,500 SMB on youtube on GMB (Google my Business) and guided them on how list their Business Google Digital Skill Trainer Company - Mind The Gap NG November 2017 – November 2018 ● Trained over 3,000 corps member on Digital skills at Osun State NYSC camp Education ● Digital Marketing Professional Certification, DMI institute, Dublin, Ireland. (In progress) ● B.Sc, Pure Chemistry, Ekiti State University (EKSU), 2016 ● SSCE May/June, 2009 Certifications ● Goodlife Academy Business school ● Google Digital Skills Certificate ● Desktop Publishing Awards ● Grow with Google Digital Skills for Africa Award 2022 Referees Available upon request