Ephraim Osana

EPHRAIM OSANA OFFICE ASSISTANT PROFILE Dedicated and detail-oriented office assistant with exceptional organizational and communication skills. Highly adept at managing administrative tasks and providing comprehensive support to ensure the smooth operation of office environments. Proven ability to handle multiple responsibilities efficiently and maintain a high level of professionalism. Proficient in office productivity software and experienced in file management, scheduling, and data entry. Strong interpersonal skills with a focus on delivering excellent customer service. EDUCATION Makerere University Bachelor of Arts in Business Administration- PROFESSIONAL EXPERIENCE Mbale Clinical Research Institute Office Assistant | Jan 2020 - Recent Provided comprehensive administrative support to a team of 20 employees, including executive staff. Managed calendars, scheduled meetings, and made travel arrangements for executives. Handled incoming calls, screened inquiries, and directed calls to appropriate personnel. Prepared and edited correspondence and reports. Managed office supplies, maintained inventory, and placed orders as needed. Assisted in organizing company events, including conferences and team-building activities. Handled sensitive and confidential information with utmost discretion and maintained confidentiality protocols. Alison Course Learning Platform 5 courses in Executive , Virtual Assistance LANGUAGES English - Native Ateso- C1 - Nakaloke, Mbale- Assisted the administrative team with various tasks, including data entry, filing, and document preparation. Answered phone calls, responded to inquiries, and provided general office support. Maintained and organized files and records in a systematic manner. SKILLS Multitasking Problem-solving Adaptability Professionalism Teamwork Confidentiality Prioritization Office equipment operation