Dynamic Senior Account Manager with over 11 years of experience driving success in SaaS and VoIP environments. Expertise in managing complex client portfolios and fostering long-term partnerships through strategic planning and data analysis. Skilled in account management, client retention, and cross-functional collaboration, consistently enhancing service delivery and optimizing client satisfaction. Committed to leveraging a strong foundation in technical support and onboarding to identify growth opportunities and ensure clients achieve their desired outcomes. Focused on delivering high-impact solutions that contribute to sustained revenue growth.