Enyeneokpon Essien

ESSIEN, ENYENEOKPON IBANGA Mobile: - ∥ Email:-‖ www.linkedin.com/in/enyeneokpon-essien-5421b021b PROFILE SUMMARY I have a proven track record as a dedicated and highly-organized Experienced Executive Assistant with a solid foundation in strategy consulting, business operations, and recruiting. My unique blend of expertise in both consulting and recruiting adds a compelling dimension to my skill set. I bring a strategic approach to administrative tasks, ensuring seamless operations and efficient workflow. My strategic planning and project management skills have contributed to streamlined operations and enhanced client satisfaction. Beyond administrative duties, I excel in appointment setting, presentation, and speech writing, email management, team management, ensuring seamless external engagements. Confidentiality is paramount in high-level executive support, and I've built a reputation for handling sensitive information with utmost discretion and integrity. I bring over 3 years of post-graduation experience, combining precision, adaptability, and strategic thinking to excel in high-level executive support. I am Proficient in MS Office Suite and Google Workspace tools; I am eager to leverage this wealth of experience to contribute as an Executive Assistant in your establishment. PROFESSIONAL EXPERIENCE Administrative Assistant/Office Manager Onelife Initiative • • • • • • • • • February 2022- October 2023 Collaborated with the executive team to align administrative functions with overarching organizational strategies. Managed executive calendars with a strategic mindset, optimizing schedules to align with organizational priorities. Organized and attended high-level meetings, ensuring seamless coordination among key stakeholders. Implemented efficient office management practices by overseeing office supplies and inventory Established and maintained a systematic filing system, increasing accessibility to critical documents and supporting streamlined operations. Effectively handled correspondence, emails and phone call on behalf of the organization Conducted in-depth internet research to support decision-making processes. Provided executives with relevant information to inform strategic initiatives and enhance overall operational effectiveness. Assisted the Project Manager in overseeing project-related tasks, ensuring smooth project execution Merchant Agent - Contract Bumpa Nigeria • • • December 2021 – February 2022 Onboarded new clients On Bumpa App, guiding them through the suite of company products, programs, and services. Successfully signed up eight (8) merchants daily and Fifty-one (51) weekly. Maintained and developed Client Success strategies and best practices, collaborating with the Marketing Team. • Managed issues of complaints by merchants and foster B2B relationships between merchants and Bumpa Customer Service Agent/Sales representative Carrot and promoters Limited/Nigerian Breweries PLC, Uyo business area Nov 2019 – October 2021 • • • • • Accessed company systems to track Client Success Metrics, generating weekly reports for clients and senior management. Carried out physical visits to my assigned priority tier outlets with the objective of making sales. Executed the company’s picture of success (PICOS) standard of visibility procedures, quality control, availability of stock keeping units (SKUs) and products affordability thereby making sales. Increased depletion rates through superior customer relationship management, higher sales volume and additional channels. Carried out presales activities to support Business to Business (B2B) using the sales execution mobile (SEM). SKILLS • • • • • • Operations support Spreadsheet development Telephone etiquette Client Relationships Proficient in CRMs (Zoho, Zendesk, HubSpot, Freshdesk) Excellent Communication • • • • • Proficient in Project Management tools (Asana, Monday.com, Click-up, Trello) Proficient in Microsoft and Google suite Live Chat/ Email support Research Cultural Awareness EDUCATION BSc (Ed) Chemistry University of Uyo, Uyo PROFESSIONAL COURSES AND TRAININGS ∙ • • • • Sales Foundation Program Nigeria Breweries Sales Academy (NBSA) Salesforce User Training Udemy IT and Customer Support Coursera Talent Sourcing Stack Shift/Sourcing Sprint September 2018