Enrique Vargas

Enrique R. Vargas Block 6, Lot 20, Deca Homes, Bacayan, Talamban, Cebu City 6000, Philippines Mobile - ; - email- Objective: Duty Manager Summary Experienced hotelier for the past 20 years (last 10 years with onboard a cruise liner) who is able to handle different types of customers and difficult guests. Familiar with industry standard hospitality software. Proficient in picking-up new procedures & tasks quickly while elevating customer service en every role. Personable and friendly with guests and colleagues alike. Highlights: Organized Proficient Communicator Follows protocols Results oriented Experience International Guest Service Associate (ms Volendam)March 17 to August 10, 2016 International Concierge(ms Noordam)March 16 – Nov. 22, 2015 International Concierge(ms Noordam)July 29, 2014 – March 20, 2015 International Concierge(ms Noordam)Sept. 9, 2013 –March 23, 2014 International Concierge(ms Zaandam)Nov. 9, 2012 – July 21, 2013 Responsible for providing premium level of service by insuring that all guests’ requests are efficiently handled and attended to in a courteous manner Excellent English and communication skills and proficiency in 2nd language (Spanish) Guest Relations Associate (ms Maasdam) May 13, 2011 – May 19, 2012 Guest Relations Associate (ms Statendam) March 7, 2010– Feb. 18, 2011 Guest Relations Associate (ms Volendam) Feb. 3, 2009 – Nov. 21, 2009 Guest Relations Associate (ms Veendam) Jan. 26, 2008 – Nov. 30, 2008 Guest Relations Associate (ms Statendam) Dec. 8, 2006 to Dec. 4 2007 Main goal is to provide guest satisfaction. Answer guest questions, resolve passenger complaints and provide front desk services.  *Holland America Lines Duty Manager February to October 2006 The Waterfront Cebu City Hotel & Casino Reports directly to the General Manager Maintains good relations with guests, both external & internal Coordinates with other departments for operational needs and assist as needed Front Office Associate Dec. 2001 to Dec.2005 The Millennium Airport Hotel Dubai Main goal is to provide guest satisfaction. Answer guest questions, resolve passenger complaints and provide front desk services.  Front Office – Service Leader May 1998 to October 2001 Shangri-La’s Mactan Island Resort Supervise Front Office day to day operations ; Reports to the Front Office Manager Front Office Associate May 1996 to April 1998 Shangri-La’s Mactan Island Resort Perform Front Office functions in coordination with other related departments Education Bachelor of Science in Business Administration (Graduated 1996) University of the Visayas Bachelor of Science in Hotel & Restaurant Management (undergraduate 1992) University of Sto. Tomas Character References Mary Asehan Manager Yoohan Cebu Travel Marina Mall Building, Ibo, Lapu-Lapu (+63 927 -) Patrick Gloria Retail Franchising Manager Globe Telecome Innove Bldg, Ayala Center, Cebu City (+63 917 -)