Enrique Raul Receno

 ENRIQUE RAUL MACASAET RECENO Contact Details Address: #169 Purok 2, Brgy. Bulacnin, Lipa City, Batangas Mobile No. : -/ - Email/ Skype name:- Personal Particulars Age: 62 years old Date of Birth: 15 July 1960 Nationality: Filipino Gender: Male Marital Status: Married Qualification/ Education College : Adamson University Qualification: Bachelor's/College Degree Field of Study: Commerce Major: Accounting Graduation Date: 1982 High School : De La Salle – Lipa Elementary : Canossa Academy Experience Company Name: StartVirtual Position Title: interim Client Support Manager Specialization: Real Estate Duration: February 1, 2022 – May 20, 2022 Work Description: Supervise cold calling agents (Virtual Assistants) in setting up appointments between Real Estate sellers and client investors; sole Point of Contact (POC) for all concerns by the client investor; monitor VA log-ins, attendance and productivity; in-charge of call audit and coaching; lead validation; consolidate end-of-day reports; conduct team meetings. Company Name: StartVirtual Position Title: Virtual Assistant Specialization: Real Estate Duration: July 16, 2020 – January 28, 2022 Work Description: Perform cold calling targeting prospective real estate sellers and setting up an appointment for a call or visit by client investors. Employer Name: Adam Laith (United Kingdom) Position Title: Virtual Assistant/ Appointment Setter Specialization: Outbound Call Agent Duration: May 28, 2014 - July 14, 2017/ March 28, 2018 - March 26, 2020 Work Description: Engaged in outbound (cold) calls offering IT whitepapers – (a form of marketing presentation, a tool meant to persuade customers and partners and promote a product or viewpoint); offers LP Building Products; Appointment Setter for Architects and Builders Magazine; Data entry/mining. Uses VOIP for calling/ Excel/ Word Company Name: Alorica – Lipa City Position Title: Technical Support Representative Specialization: Call Center Agent Industry: BPO Duration: August 14, 2017 - January 3, 2018 Work Description: Engage in inbound calls providing technical support/internet & cable TV connection repair (Comcast/Xfinity). Company Name: Teletech Offshore Investments Position Title: Customer Care Professional Specialization: Call Center Agent Industry: BPO Duration: May 6, 2013 - May 1, 2014 Work Description: Engage in inbound calls providing United Behavioral Health Care benefits and eligibility information. Accommodate calls regarding insurance claims for processing and provides claim information update. Company Name: Aegis People Support Inc. Position Title: Customer Care Professional Specialization: Call Center Agent Industry: BPO Duration: January - April 2013 Work Description: Engage in inbound hotel reservations/bookings. Provide information to inquiring customers regarding their processed reservations. Assist callers in choosing the best hotel suited to their budget and needs. Experience (continuation) Company Name: Bicolandia Ceramics Home Improvement Center Position Title: Store Manager, Accounting/ Administrative Officer Specialization: Marketing, Bookkeeping Industry: Retail / Merchandise Duration: February 2007 – October 2012 Work Description: Manage business operation/Accountant/ performs other Administrative function; Engage in retail/wholesale & marketing of ceramic tiles and other home accessories. Company Name: Philippine National Bank Position Title: Branch Accounting Assistant/ Cashier Position Level: Staff Specialization: Cashiering Duration: 1992 - 2003 Work Description: Cash management/ Engage in daily posting of deposit & withdrawal transactions. Company Name: Banco Filipino Savings & Mortgage Bank Position Title: Branch Accounting Assistant Position Level: Staff Specialization: Bookkeeping Duration: 1989 – 1991 Work Description: Engage in daily posting of deposit & withdrawal transactions. Skills (Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill) SkillYearsProficiency Bookkeeping10Advanced Sales/Marketing12Advanced Languages (Proficiency: 0=Poor - 10=Excellent) LanguageSpokenWritten Filipino1010 English1010 Text Resume / Additional Info Proficient in English communication handling Inbound (call center) calls. Virtual Assistant handling outbound calls (cold calling). Ceramic sales on-the-job training including inventory of stocks and ceramic tiles classification. Attended World Bex exposition on home accessories, ceramic tiles, plumbing items, lights & fixtures, interior and exterior design materials, etc. . Expert in handling Excel type inventory of stocks as well as Windows based inventory program. Well versed in Microsoft Office Proficient in handling accounting system on inventory of stocks, sales/ purchases and preparation of financial statements. Availability: Immediately Job Preferences Expected Monthly Salary : - Willing to Travel: Yes Willing to Relocate: Yes