Enrique de Guzman Lopez
E-mail add.:-Mobile no.: - / - / -
Home add.: 65G New Lucban Extension, New Lucban,
Baguio City 2600
Objectives: Seeking a long term employment in an organization to where I can grow professionally and further enhance my skills, knowledge and experiences to help the company meet and surpass its goals.
Summary of Qualifications:
Ability to provide excellent customer service in identifying customer needs and able to offer solution quickly with clear and effective verbal and written skills
Possess excellent communication and inter-personal skills
Computer literate and proficient in utilizing MS Office
Capable to work on rotating shifts, holidays and weekends
Work cooperatively with a wide range of personalities
Work well under pressure as part of a team
Work Experiences:
ESL Teacher
Infuturo Inc.
Magsaysay Ave., Baguio City
June 20, 2016 – December 14, 2016
Responsibilities
Plan, organize, and provide instruction in English that meet state and federal standards.
Develop and deliver lesson plans that utilize a broad range of appropriate teaching techniques and strategies.
Address all aspects of communication through appropriate instruction that develops each student’s ability to read, write, speak, and listen in the appropriate content area.
Maintain complete and accurate records of student progress and evidnece of growth and progress.
Provide a nurturing and supportive learning environment that encourages student responsibility and incorporates challenging instructional strategies.
Correcting student’s grammar with their essays.
Marketing / Product Assistant
The Hotel Inventory US
eFlexervices Inc.
Trancoville, Baguio City
July 18, 2016 – October 28, 2016
Responsibilities:
Adding of clients’ accounts on the website.
Adding of clients’ property on the website.
Editing hotel images for best online viewing.
Creating weekly emails for featured hotels.
Creating exclusive emails for pro users’ hotels.
Encoding data for property inverntory.
ESL Teacher
ZTE | Talk915
Home Based
October 10, 2015 – June 14, 2016
Responsibilities
Plan, organize, and provide instruction in English that meet state and federal standards.
Develop and deliver lesson plans that utilize a broad range of appropriate teaching techniques and strategies.
Address all aspects of communication through appropriate instruction that develops each student’s ability to read, write, speak, and listen in the appropriate content area.
Maintain complete and accurate records of student progress and evidnece of growth and progress.
Provide a nurturing and supportive learning environment that encourages student responsibility and incorporates challenging instructional strategies.
Correcting student’s grammar with their essays.
Case Manager – Email Support / Customer Service Associate
eBay NA M2M Escalation / Mediation
Convergys
Baguio City
March 16, 2015 – December 28, 2016
Responsibilities:
Assisting buyers on their complaints about sellers’ products.
Providing information for seller’s education.
Assisting buyers to open a request about their complaints on the sellers’ products.
Opening and closing cases according to the investigation conducted.
Answering emails from members for member education.
Technical Support Representative
Sub Prime Tech T-Mobile US
Expert Global Solution (NCO/APAC)
Clark Angeles City, Pampanga
March 14, 2012 – August 29, 2014
Responsibilities:
Troubleshooting mobile devices on inbound and outbound calls for network, software and hardware issues.
Creating follow-up for filed help desk, trouble ticket and submitting service request to higher maintenance team.
Activating phone special features to help customers maximize the usage of the services.
Walking customer thru phone’s common procedures on inbound and outbound calls.
Processing handset replacement order for defective devices.
Responding customer queries about product and services.
Upselling and assisting customer to make changes on the account including features, rate plans, authorize users, etc.
Customer Service Representative
H&R Block
Sutherland Global Services
Tarlac City
December 24, 2011 – February 19, 2012
Responsibilities:
Responding to customer queries about product and services.
Assisting customers Tax preparation.
Assisting customer in making changes to the account.
Processing replacement for lost or stolen ATM cards.
Trainings Attended:
Microsoft Office Training
Diwa ng Tarlac
Tarlac City – 2011
CLASP
Gerona Public Library
Gerona, Tarlac – 2011
Educational Attainment:
Secondary Education
High School Graduate
CIT Colleges of Paniqui Foundation Inc.
Paniqui, Tarlac
Yeard Graduated: 2009
Personal Data:
Age:22 y/o
Date of Birth:February 13, 1992
Place of Birth:TarlacProvicial Hospital, Tarlac City
Gender:Male
Height:5’3”
Weight:110 lbs.
Religion:Jehovah’s Witness
Father’s name:Engracio Lopez
Occupation:Vendor
Mother’s name:Helen Lopez
Occupation:Vendor
Character references may be available upon request.
I, hereby, certify that the above information are true and correct to the best of my ability, knowledge and belief.
Enrique G. Lopez
Applicant
