Enrique Laurencio

Enrique C. Laurencio 12 Liwayway Street, Caniogan, Pasig City Mobile No (- Email Add:​- Job Objective: To obtain a permanent position in a whole new challenging environment where my skills will be fully utilized for the growth of the company. Profile: ➢ ➢ ➢ ➢ Excellent ability to establish good relationships with customers Excellent communication and writing skills Superb skills in handling and solving customers problems Hard working, detail oriented, able to multitask Employment History: Uber/Grab TNVS Company Greenfield-Central District, Mandaluyong City February 2016 to 2018 Private Driver Engage to Sell (ETS) 3402 Oakwood Mall Drive Suite 100 Eau Claire, WI 54701 Position: Chat Support Representative May 2015 to January 2016 ➢ Collects leads for possible sales ➢ Helps customers to their desired motor vehicle profile PCCW Teleservices 17th Flr. Unionbank Plaza Bldg. Onyx St. Cor. Meralco Ave. Ortigas Center, Pasig City Account: ​Nokia Position: ​Social Media (SOME/DBM) December 2012 up to May 2015 ➢ Inbound Account ➢ Handles technical queries posted by Nokia customers via Social Media (Facebook and Twitter) PCCW Teleservices 17th Flr. Union Bank Plaza Bldg. Onyx St. Cor. Meralco Ave. Ortigas Center, Pasig City Account: ​Nokia Position: ​Help Desk Specialist 1 (Tier 2 Agent) - Central Technical Support for SEAP/AUNZ January 25, 2011 – December 2012 ➢ Inbound Account ➢ Provides quick-fix responses while taking ownership of cases and ensuring that customer’s requirements are catered for. ➢ To take ownership of user problems and be proactive when dealing with customer issues. ➢ Log customer’s details and transaction on the Siebel System ➢ Confer with users and to investigate and to provide technical assistance and support. PCCW Teleservices 17th Flr. Union Bank Plaza Bldg. Onyx St. Cor. Meralco Ave. Ortigas Center, Pasig City Account: ​Nokia Position: ​Customer Service Representative (Tier 1 Agent) –SMP Cluster April 13, 2009 – January 25, 2011 ➢ Inbound Account ➢ Provides Basic Troubleshooting for Mobile Devices ➢ Provides Basic Application Software and/or Hardware support Accomplishment: ➢ Top Agent for Q2, awarded in July 2010 iTouchPoint 22 Flr. IBM Building, Eastwood, Libis, Q.C. Account: ​Sears and Picture Me Portrait Studio Position: ​Customer Service Representative October 2008 - February 2009 ➢ Inbound Account ➢ Provides Customer Service ➢ Book appointment for Customers for Portrait Studios Training and Seminars: Finishing Course for Call Center Agent, NCII PGMA Training for Work Scholarship / ​TESDA Accredited ePerformax Contact Center th​ 7​ Flr. BPI Buendia Center, Sen. Gil Puyat Ave. Makati City D​iction​ I​ntonation and​ E​nunciation​ T​raining (​ D.I.E.T.) August 2008 – October 2008 Educational Background: Bachelor of Science in Physical Therapy Lorma Colleges Lingsat, San Fernando City, La Union 1991 – 1997 Character References: Maria Veronica Manahan Trainer Nokia PCCW Teleservices 17 Flr. Unionbank Plaza Bldg., Onyx Road, Ortigas Center, Pasig City- Kathrina Mae Dela Cruz Team Leader APAC SRT/SOME PCCW Teleservices 17 Flr. Union Bank Plaza Bldg., Onyx Road, Ortigas Center, Pasig City-