Enock Chacha

Mr. Enock Chacha Mwita - P. O Box 15653 – 00503, Nairobi - Personal profile As a meticulous and versatile Virtual Assistant, I am driven by a passion for organization, efficiency, and seamless operational support. With a proven track record in providing remote administrative assistance, I excel in managing diverse tasks and fostering productivity in fast-paced environments. My commitment to delivering exceptional administrative support, coupled with strong communication and multitasking skills, allows me to anticipate needs and exceed expectations. Educational Background 2016 – 2020: MultiMedia University BSc, Mathematics and Computer Science (Statistics Option) Work Experience 2019 – 2023: Lead, Invisible Technologies Inc. (San Francisco, California) Key Contributions: ● Spearheaded the optimization of growth data team processes, implementing cutting-edge tools and methodologies to accelerate client acquisitions. Achieved faster results with enhanced quality and efficiency. As a result of this, I was promoted to a lead role. Responsibilities and Achievements: ● ● ● ● Strategic Tool Implementation: Introduced and managed the adoption of advanced tools and processes within the growth data team, revolutionizing client acquisition strategies and resulting in a 30% improvement in client acquisition strategies over 12 months. Implemented tools such as Data Miner and Octoparse for comprehensive data mining, leading to a 40% increase in actionable insights generated from data mining efforts, empowering decision-making processes. Sales Operations & Outreach: Oversaw the seamless execution of sales operations and outreach campaigns. Streamlined sales operations and outreach campaigns, resulting in a 25% reduction in lead response time and a 15% increase in conversion rates within six months. Integration of Outsourcing & Automation: Pioneered the integration of outsourcing and automation strategies, enabling clients to optimize business processes efficiently. This resulted in a 20% reduction in operational costs and a 30% increase in process efficiency within nine months. 1 ● ● Implemented innovative solutions that combined human resources and automated systems, leading to cost-effective and high-performing operations. The solutions resulted in a 35% increase in task completion rates while maintaining quality standards. Sales Task Management: Played a pivotal role in the execution of sales operations tasks, meticulously ensuring their timely delivery while upholding the highest quality standards. I achieved a 95% on-time delivery rate and exceeded client expectations by 20% in meeting project deadlines. Overall Impact: ● ● ● ● ● ● Generated substantial improvements in client acquisition timelines, reducing acquisition periods significantly. Elevated the efficiency and effectiveness of data mining processes, providing valuable insights instrumental in decision-making. Orchestrated successful sales operations, resulting in increased outreach effectiveness and revenue growth. Pioneered innovative strategies, merging outsourcing and automation, resulting in optimized business processes for clients. Ensured meticulous execution of sales tasks, meeting or exceeding set quality standards consistently. Maintained adherence to the highest quality standards, achieving a 90% customer satisfaction rate, surpassing our company benchmarks by 10%. 2021(Sept)-2021(Dec): Software Engineer (Intern), Savannah Informatics. I worked as an intern in the software engineering field under the supervision of Dr Ngure Nyaga. It was a perfect learning environment. ● ● ● ● ● ● ● Actively participated in the development and enhancement of software applications, working closely with senior developers to write, test, and debug code using programming languages such as Python, Java, or JavaScript. Assisted in conducting comprehensive testing of software applications, identifying bugs, and troubleshooting issues to ensure optimal functionality and user experience. Collaborated with cross-functional teams including designers, quality assurance, and project managers to contribute ideas, offer technical insights, and participate in project discussions, fostering a cohesive work environment. Developed Feature Enhancements: Successfully developed and implemented code enhancements for a key module, improving its performance by 25%, and positively impacting the overall software efficiency. Contributed to Testing Procedures: Developed comprehensive test cases for a critical feature, leading to the discovery of previously unnoticed bugs, resulting in a more robust final product. Active Collaboration: Received recognition for active participation and valuable contributions during team meetings and brainstorming sessions, enhancing project outcomes through shared insights. Documentation Improvement: Received commendation for maintaining highly organized 2 and detailed code documentation, aiding in knowledge transfer within the team. 2023(June) – 2023(Sept): Outreach Manager, SoftwareKeep. Key Responsibilities & Achievements: ● ● ● ● Content Strategy Development: Crafted and executed a comprehensive content strategy aimed at enhancing SEO goals, resulting in a 40% increase in organic traffic within three months. HARO Pitches for Traffic and Backlinks: Strategically utilized HARO (Help a Reporter Out) pitches across various topics, successfully driving over 100 high-quality backlinks to the company website. These efforts contributed to a 25% improvement in search engine rankings for targeted keywords. Content Creation Oversight: Supervised the creation of SEO-optimized content, including blog posts, articles, product descriptions, and other web content, resulting in a 30% increase in user engagement and a 20% rise in conversion rates. Influencer Outreach: Researched and identified key influencers within niche markets, establishing partnerships that led to collaborations with three prominent influencers. These collaborations resulted in a direct reach of over 500,000 potential customers and a 15% increase in sales within the influencer's audience. Notable Achievements: ● ● ● ● SEO Enhancement: Implemented an SEO-driven content plan that led to a substantial increase in keyword rankings, with 70% of targeted keywords moving up in search results positions, resulting in increased visibility and website traffic. Quality Content Production: Elevated the quality of content by implementing structured guidelines, resulting in a 50% decrease in bounce rates and a 40% increase in average time spent on the website. Backlink Acquisition: Acquired backlinks from high-authority domains, leading to a 40% increase in domain authority and a 25% increase in referral traffic. Influencer Collaboration Impact: Collaborated with influencers resulting in a direct sales impact of $50,000 within the first month of partnership, demonstrating the effectiveness of influencer marketing strategies. 3 Relevant skills ● ● ● ● ● ● ● ● ● ● ● ● ● Computing skills with excellent proficiency in Microsoft Office, Excel, PowerPoint, Google Sheets and Docs. Excellent research and Analytical skills. Forbye, writing and communication skills. SQL HTML & CSS Database Management High-level proficiency in AWS, Google Suite, Intranet, Microsoft Suite, slack and Discord. Programming in C, C++ and Python Administrative Assistance Strategic Planning Content Oversight Influencer Relationship Management Adaptability Organizational Abilities Hobbies ● ● ● Reading and learning new things Swimming (Member of the Nairobi Sharks Swimming Club) Cooking (Swahili and French dishes) and Travelling. REFERENCES 1. Ms Terry Wambui Macharia MultiMedia University, Kenya Phone:- Email:-2. Mr Kennedy Obade Teacher, Kanga School Phone:- 4