Enobong Umoh

Below is an extensive summary on my Experience and Skills:

Telemarketing:

• Cold Calling: Comfortable with making outbound calls to potential customers or clients.
• Script Adherence: Ability to follow scripts while maintaining natural conversation flow.
• Product Knowledge: Familiarity with the products or services being offered to effectively answer questions and address concerns.

Virtual Assistance:

• Communication Skills: Excellent verbal and written communication skills, essential for interacting with clients and colleagues remotely.
• Time Management: Efficiently manage tasks, schedules, and priorities independently.
• Research: Proficient in conducting online research to gather information as required by clients.

Appointment Setting:

• Scheduling: Experience in scheduling appointments and managing calendars using digital tools.
• Follow-up: Ability to follow up with leads to confirm appointments and ensure attendance.
• Customer Relationship Management: Building rapport and maintaining professional relationships with clients.

Necessary CRM Tools that I am proficient with

HubSpot:

• Used for managing customer relationships, tracking interactions, and automating tasks related to sales and customer service.

Salesforce:

• Comprehensive CRM tool for managing leads, opportunities, and customer data.

Zoho CRM:

• Provides tools for managing sales, marketing, customer support, and inventory.

Pipedrive:

• Focuses on sales pipeline management and automation.

Freshsales:

• CRM software with built-in phone and email capabilities for effective communication and tracking.

Monday.com:

• Project management tool that can also be adapted for CRM purposes, particularly useful for managing tasks and deadlines related to client interactions.

Each of these CRM tools offers different features and integrations that can enhance my effectiveness as a telemarketer, virtual assistant, and appointment setter. Depending on the specific requirements of my role and the preferences of my employer or clients, familiarity with one or more of these tools would be advantageous