Enobong Bassey Etim

ENOBONG BASSEY ETIM Data Entry and Virtual Assistant __________________________________________________________________________ - - Borno State, Nigeria __________________________________________________________________________ PROFESSIONAL SUMMARY I am a Dynamic, highly skilled, and well experienced professional Data Entry/Virtual Assistant with over 7 years hands on experience in Data Entry, Virtual Assistance, Customer Service Relations, and Marketing. I have worked for global organizations such as United Nations World Food Programme with Certifications in Project Management, Customer Service, Virtual Assistance, Administrative Assistance, Sales Management, Customer Relationship Management and Software Development. I also have a certification from TEFL Universal to teach English as a second Language (TEFL/TESOL). I am well experienced in using corporate software’s such as SAP, Microsoft Office tools such as Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Project, Google Office tools and CRM software’s such as HubSpot, Zendesk and many more. I also have experience using Asana, Doodle, Microsoft List, Calendly and Notes to better arrange my schedule making my work-life fun and easy. I have experience working on spreadsheets, data bases and compiling reports to optimize efficiency and maximize results. Skilled at problem-solving, customer experience, collaborating and identifying cost-saving opportunities to optimize organization goals. I am reliable with a good work ethics and the ability to quickly adapt to new task and environments. I also can utilize excellent communications, interpersonal, and organizational skills to complete tasks at given time. CAREER OBJECTIVES • • • • Employ my personal and professional abilities towards the goal and objectives of any organization I find myself, by being creative, collaborative, and innovative with relevant ideas. Attain personal fulfillment the through the acquisition of more knowledge and experience through exposure in the organization. Find a role in an organization where diligence and resourcefulness are the hallmark, where I will be exposed to challenges and responsibilities that will sharpen my skill in effective service delivery and human relations. Help promote the image and align with the goal of any organization in work with. SKILLS • • • • Computer Proficiency Customer Service Project Management Confidential • • • Administrative Skills Virtual Assistance Excellent organizational time management to manage projects and assigned duties successfully. EXPERIENCE LOGISTICS ASSSISTANT, Maiduguri, Borno State United Nations World Food Programme, January 2018 – March 2024 • • • • • • Provide support to logistics operations and activities, following standard processes and facilitating directly or indirectly, the effective delivery of food assistance to beneficiaries. Assist in Management of commodity accounting, data quality and integrity. Respond to a variety of technical queries/request for support, following standard processes and obtaining guidance as required, to ensure timely and accurate resolution of all enquiries with a high standard of client service mind-set. Work with spreadsheets to analyze data and report findings to be used in further shaping the decisions made. Liase with internal and limited number of external stakeholders to support efficient operations management. Collect and compile data for fund management reporting. DATA ENTRY/VIRTUAL ASSISTANT (REMOTE), Uyo, Akwa Ibom state King-Vee Global, February 2016 – November 2017 • • • • Compiled and Inputted data of people coming in from different parts of the world scheduled to attend meetings, seminars, and conferences. Planned itineraries for my superiors and informed them about completed task and upcoming assignments. Reviewed incident reports from subordinate units to identify trends or patterns to implement corrective action plans when necessary. Had Virtual Calls with people to learn about their needs when coming for events and inform them about safety rules and what they would need to know for the even they are coming for. MANAGERIAL SECRETARY, Uyo, Akwa Ibom state Emclaz Beauty Home, December 2013 – January 2015 • • • • • Processed documents and materials, disseminating information in compliance with administrative guidelines. Answered incoming calls promptly and professionally, routing messages as needed and responded to inquiries from internal and external parties. Developed and maintained effective working relationship with clients, vendors, and staffs. Organized office supplies inventory to ensure timely ordering of materials when necessary. Prepared spreadsheets to capture sales and prepared expense reports in accordance with company policies and procedures. EDUCATION BACHELOR OF SCIENCE (B.SC), POLITICAL SCIENCE, May 2018 University of Maiduguri, Borno State DIPLOMA IN MASS COMMUNICATION, December 2014 University of Maiduguri, Borno State DIPLOMA IN COMPUTER APPLICATIONS AND INTERNET, December 2012 Yaysib Computer Institute, Borno State SENIOR SCHOOL CERTIFICATE EXAMINATION, NECO, June 2013 Immaculate College, Borno State FIRST SCHOOL LEAVING CERTIFICATE, August 2006 University of Maiduguri Primary School, Borno State CERTIFICATIONS • • • • • • • Administrative Assistance, Microsoft CRM Professional, CSCMP Project Management, Microsoft Customer Service Professional, Zendesk Financial Management, Disaster Ready Procurement and Logistics, Disaster Ready Software Development, Microsoft COURSES • • • Supply Chain and Operations, LinkedIn Time Management Fundamentals, LinkedIn Collaborating with Microsoft 365, LinkedIn • • • • Professional Diploma in Customer Relationship Management, MTF Institute Executive Certificate in Sales Management, MTF Institute Professional Diploma of Virtual Executive Assistant, MTF Institute TEFL/TESOL Certificate, TEFL Universal