Eno Sunday Ndah

Eno Sunday Ndah Country Operations and Sales Manager/Patient coordinator, Expert Chikitsa Phone:-,- Email:-Address: 8 Adeokun Street, Off Oworo Road, Oworoshoki, Lagos State. EXPERIENCE EDUCATION Expert Chikitsa, Bangalore — Operations Manager/Patient coordinator- Nigeria and Sales December 2022 - Present ● Overseeing operations and systems implementation in Nigeria, as well as process improvements and performance optimization. ● Contract and proposal tendering and negotiation for B2B partnerships ● Market research, revenue generation and account recordkeeping ● Lead generation, engagement, data and pipeline management ● Sales presentation and prices structure analysis. ● Improving patient care by educating patients and effectively engaging them for conversion ● Analytical thinking with great problem-solving skills ● Working with other executives and other business leaders in other parts of the world for sales improvement and case referral where necessary. Northshore Health Solutions, Victoria Island — Country Sales Manager- InvisalignGo December 2021 - December 2022 ● Database generation of leads of doctors, clinics and contacts to engage with proposals for new onboarding and mentorship training ● with over 250 patients treated in just 6 months and with the rapid Certification in Data Processing and Analysis Year 2019 Certification in Digital Marketing Year 2022 University of Texas at Austin (Postgraduate Programme in Data science and Business Analytics) In view SKILLS 1. Acquiring clients increase in the exchange rate. 2. Lead prospecting Traveling to other states in the country were necessary to close up 3. Expense reporting in Itero sales as well as onboarding of new doctors for mentorship 4. Data analysis and and certification in using the Invisalign-Go treatment option. ● Postgraduate Diploma in Project Management and Construction Year 2019 Proposal tendering and sales closure of Invisalign and Itero. Successfully certifying 57 doctors and exceeding treatment targets ● University Of Calabar, Cross River— B.A.(Hons) Animal Science Year 2017 database management Identifying business needs and developing valuable solutions to 5. Strategic planning drive 6. Self-motivated accuracy and process efficiency. Driving business effectiveness through recommendations based on data findings. 7. Sales expertise ● ● Analyzing with deep expertise in data warehousing, process 8. Customer service validation and business needs analysis by understanding customer 9. Records management requirements and translating into actionable project plans. 10. Product knowledge Working with executives and other business leaders from 11. Market research Align-tech in Ghana, U.S.A and UK to identify opportunities for improvement. ● Creating reports for internal teams and external clients and collaborating with team members to collect and analyze data. ● ● Create presentations for weekly and monthly reports based on Professional (CCMP) ● Managing the sales database of the company and tracking where there’s need for improvement to generate more revenue by Certified Facility Management recommendations and findings. ● Certified Contract Management Established KPIs to measure the effectiveness of business decisions. ● CERTIFICATION Professional (CFMP) ● Project Management Professional (PMP) analyzing the data. Vedic Lifecare Hospital, Lekki — Sales Head & Patient Care Coordinator July 2021 - November 2021 ● Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns. ● Resolved problems with high-profile customers to maintain relationships and increase return customer base. ● Implemented and managed Customer Relationship Management systems (CRMs) effectively, in order to optimize technology and support healthy client communication. ● Organized promotional events and interacted with the community to increase sales volume. ● Developed solutions to sales challenges and maximized business opportunities. ● Exceeded sales quotas and increased profitability through effective sales strategy and business planning. ● Trained and monitored sales team performance, analyzed sales data and reported information to senior managers. ● Increased monthly gross sales from 30 million to about 55 million and exceeded goals for sales, revenue and profit margins. ● Increased sales team productivity by 85% in 2 months by constantly improving sales team processes. ● LANGUAGES English, Ibibio and Yoruba Achieved the sales goals and service performance goal, by setting up strategies leading to increase in revenue by over 40% during the covid pandemic. I was able to achieve a single revenue base of REFERENCE Available on request over 100 million naira in December 2020 by cultivating and securing new customer relationships. ● Compiled key sales data metrics to formulate reports to communicate progress to senior management. ● Ensured seamless customer experience by implementing processes to manage and maintain customer expectations throughout the sales process. Vedic Lifecare Hospital, Lekki — Sales Executive & Patient Care Coordinator September 2019 - June 2021 ● Raising enquiries and getting feedback from doctors of different specialities. ● Negotiating bills with clients involved and closing leads. ● Consistently achieved personal goals and KPIs to improve overall company sales performance by 90%. ● Help resolve client problems quickly with superior customer service. ● Collected and processed payments. ● Increased profits by 60% through generating and maintaining relationships with 12 new accounts. ● Visited clients on-site to give benefit-oriented sales presentations. ● Maximized business potential by providing excellent customer service and ensuring 100% client retention. ● Immediately addressed problems with Client's accounts to promote quick resolution. ● Achieved monthly sales goals and service performance goals of 15 million by cultivating and securing new customer relationships. ● Monitored Healthcare market trends to constantly improve sales knowledge and stay one step ahead in market mix. ● Completed customer searches to generate new leads. ● Used consultative sales approach to understand and meet customer needs. ● Responded to telephone and in-person requests for information. Federal University Oye-Ekiti, Ekiti — Admin Officer August 2018 - July 2019 ● Elevated Client's satisfaction ratings by resolving issues for speedy resolution. ● Performed research to collect and record data. ● Compiled and analyzed data using spreadsheets and other database software programs. ● Developed and implemented record management procedures. ● Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. ● Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. ● Drafted professional memos and letters. ● Strengthened traceability, developing organization systems for contracts, records, reports and agendas. ● Coordinated itinerary and scheduled appointments with 100% accuracy. ● Drafted meeting agendas, supplied advanced materials and executed follow-up for meetings and team conferences. ● Scheduled and confirmed appointments for the entire management team. ● Organized files, developed spreadsheets, faxed reports and scanned documents. ● Promoted welcoming environment while managing receptionist areas and fielding requests for information. Abdul’s Private Farm, Calabar — Farm manager March 2017 - July 2018 ● Supervising all farm activities ● Keeping daily records of broiler sales as well as egg sales ● Updating database of daily farm activities ● Preparing weekly and monthly reports. ● Assisting other farm attendants where necessary. MEMBERSHIP OF PROFESSIONAL BODIES ● Associate, International College of Project Managers (AICPM)