ENMANUEL J. CRUZ
Customer Success
WORK EXPERIENCE
PROFILE
I am seeking a customer
success/specialist position
in a company where I am
able to combine skills
acquired in the customer
service and sales sectors
with technology.
2016 – GMDP, Avaya Client Services
•
Worked with various teams in Avaya Client Services to
prioritize bugs, enhancements and new business processes.
•
Established the SEE (Services, Entitlement Enablement) forum
to communicate, plan and address key projects within ACS
with stakeholders.
2015- GMDP, Avaya Mid Market Sales
•
Oversaw market research and prospecting to identify
opportunities within the mid-market range in the state of
Virginia.
•
Salvaged an opportunity worth approximately $400k of Net
revenue to Avaya.
•
Collaborated with and engaged the Business partner
community to position Avaya and monitor their go to market
strategies.
CONTACT
224 E. 164 St, Bronx, NY
-
linkedin.com/in/Enmanuelcruz-a-E
EDUCATION- Master of Arts / Conflict Management
github.com/RUMannySilva
E
Interdisciplinary Masters Program that focuses on social
actions aimed at the participatory resolution of conflicts.
SKILLS
Web Development: HTML,
CSS, JavaScript, Java
Languages:
And French
Alice Salomon University, Berlin, Germany
English,
Spanish,
Computer: MS Office, Jira,
Confluence, Salesforce CRM, SAP
2017 –Ubiqum Coding Academy
Five month Intensive Full-stack Java development boot
camp using a hand on approach to learning. Projects
included making websites using HTML, CSS, JavaScript and
bootstrap as well as using Java to make a simulation of the
game battleship.
2010 - 2015 Bachelor of Arts / Political Science
Rutgers University, The State University of NJ
A Bachelor of Arts focusing on theoretical approaches to
politics, American Institutions and foreign policy.
