Eniola Daramola
$15/hr
Experienced in communication, email management, data entry and travel arrangement.
DARAMOLA ENIOLA
Nigeria | 28 Majaro street ,Onike yaba, Lagos |- | daramolatobiloba364@gmail | https://www.linkedin.com/in/daramola-eniola
Summary
Dedicated and customer-focused professional with a strong background in account maintenance, order processing, call handling,
and logistics coordination. Adept at updating and managing customer records, resolving inquiries, processing transactions, and
ensuring compliance with documentation standards. Proven ability to enhance customer satisfaction, improve operational
efficiency, and streamline order fulfillment processes. Skilled in email management, sales tracking, and coordinating product
deliveries to optimize business performance. Recognized for attention to detail, problem-solving skills, and the ability to manage
high-volume tasks efficiently in fast-paced environments.
Skills
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Customer Account Maintenance
Order Processing
Call Handling & Customer Support
Logistics Coordination
Data Entry & Record Management
Issue Resolution & Problem-Solving
Sales Tracking & Reporting
Email & Communication Management
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Experience
Document Verification & Compliance
Customer Relationship Management (CRM)
Inventory & Order Fulfillment
Process Optimization & Efficiency Improvement
Conflict Resolution & Complaint Handling
Time Management & Multitasking
Attention to Detail & Accuracy
Team Collaboration & Coordination
Customer Account maintenance
05/2024 - Present
First Bank Of Nigeria-Iganmu,Lagos
● Updated and maintained customer records in internal systems, ensuring data accuracy for future reference.
● Resolved customer account issues efficiently, improving customer satisfaction and retention..
● Ensured proper documentation of all customer files, meeting compliance and audit requirements.
● Processed and verified customer documents, reducing errors and improving efficiency.
Customer Service Representative
12/2020-05/2024
Cakes R’ Us – Bariga/Shomolu,Lagos
● Handled high-volume inbound calls, providing support and resolving customer inquiries to enhance satisfaction.
● Processed customer orders with accuracy, ensuring timely fulfillment and reducing errors in order management.
● Tracked and recorded daily product sales, maintaining up-to-date reports for inventory and sales analysis.
● Coordinated logistics for seamless product delivery, improving efficiency and on-time shipment rates.
Education and Training
BA, Linguistics
University Of Ilorin–Ilorin,Kwara
06/2017 - 10/2019
