Enifome Ogbe

ENIFOME OGBE Delta State, Nigeria | --| LinkedIn SUMMARY ●​ Over 4 years of experience in customer service, executive assistance, and administrative support. ●​ Skilled in multitasking and streamlining office processes for efficiency. ●​ Proficient in leveraging digital tools to manage schedules and communicate effectively. WORK EXPERIENCE Customer Service​ November 2019 - Present House of Moe | Hybrid | Full-time​ ●​ Delivered exceptional customer service across phone, email, and chat, handling inquiries, resolving complaints, and providing solutions. ●​ Processed customer orders, returns, and exchanges, ensuring accurate product information and efficient inventory management. ●​ Achieved an 80% increase in customer retention through proactive communication. Executive Assistant​ January 2022 – August 2022 Madressxi | Remote | Full-time – United States​ ●​ Participated in conceptual development and pitched original ideas and concepts. ●​ Analyzed market trends and competitive insights to optimize the sales cycle and maintain a competitive edge. ●​ Managed confidential and sensitive matters for executives, including product launches, fashion campaigns, and strategic brand initiatives. Administrative Assistant | Marketing Support​ October 2019 – December 2019 Mike Spring | On-site | Part-time ●​ Managed scheduling, client communication, invoicing, and project coordination for multiple photo shoots. ●​ Assisted in executing marketing campaigns, including social media posts, blog content creation, and email marketing to increase studio bookings. ●​ Organized and tracked client interactions, ensuring timely follow-ups for post-production and future projects. EDUCATION Rivers State University – Port Harcourt, rivers State Nigeria​ B.Tech, Electrical Engineering SKILLS ●​ Executive Support, Calendar & ●​ CRM Systems Email Management ●​ LANGUAGES ●​ English - Fluent September 2014 – October 2029 ●​ Customer Relationship Management