Eni Hataas

ABOUT ME Operation Supervisor with 8+ years of experience in Healthcare BPO and Process Analyst experts. Possesses a keen knowledge of business, and was awarded as Leader of the year fiscal year 2021. Faithfully adhere to the highest standards of quality and perfect service. Proven ability to work well under pressure and collaborate effectively with healthcare professionals to achieve positive patient outcomes. EDUCATIONAL BACKGROUND COLLEGE OF BUSINESS, 2014 Bachelor of Science in Entrepreneurial Management Four-year degree program | Graduated with Mention COLLEGE OF NURSING, 2023 Completed 2nd year level School Publication Editor-in-Chief WORK EXPERIENCE ENILOU HATAAS CERTIFIED HEALTHCARE VIRTUAL ASSISTANT HGS SAGILITY JUNE 2019-JANUARY 2023 SUPERVISOR Delegating tasks to team members. Conducting training of team members to maximize their potential and handles calls escalation. Developing and implementing a timeline to achieve targets. Motivating the team to achieve organizational goals. SKILLS MAY 2017 -JUNE 2019 PROCESS ANALYST Team worker who is able to adapt in highly dynamic and changing situations Excellent problem solving communication skills, with a focus on customer service. Analyzing business processes and workflows with the objective of finding out how they can be improved or automated. Focus is on streamlining operations or developing solutions that allow for improved efficiency or increased productivity. Strong decision making, critical and planning Adaptability pressure and ability to work Efficient in Microsoft Office CERTIFICATIONS Electronic Medical and Telehealth Certification under MAY 2015- MAY 2017 HEALTHCARE SPECIALIST Answers incoming calls and offers support to customers concerning preauthorization and or medical authorization. TMBC DBA BINE PHILIPPINES MAY 2017 -JUNE 2019 LIEN REPRESENTATIVE US Clinical Process Certification Check to see if an insurance company has paid a claim that HIPPA Certification Additionally, the role entails making inbound and outbound US Health Insurance Certification was submitted successfully. GROW Coaching Certification calls, haggling with the insurance adjuster, and handling appeals as necessary. AXA PHILIPPINES MAY 2017 -JUNE 2019 FINANCIAL ADVISOR Help insurance companies generate new business by contacting potential customers and selling one or more types of policies. Explain various plans to clients, guiding them in selecting a policy that suits their needs best.