Ener Nino Angelou Tabigue

ENER NINO ANGELOU TABIGUE ABOUT MYSELF MY CONTACT Phone - Email- Address #19 old #44 new Cristi st, Crisballi subd. Guitnang Bayan I San Mateo, Rizal SKILLS HIGHLIGHTS Customer Service Cooperative Computer Literate Decision Maker I was a former healthcare representative who performed informational and service-related duties on behalf of the healthcare company, typically assisting members with their concerns about their insurance and providing information that they may need. I got promoted to a communications trainer in the same company where we help agents improve their soft skills and achieve their metric goals. EXPERIENCE Concentrix - PH | Communications Trainer II May 08, 2022 - Aug 25, 2023 Organizing and executing training workshops and classes. Helping agents practice their verbal, written, and listening skills and body language while giving feedback on improvement. Conducting OTO sessions with the agents to discuss the agents monthly performance. Designing, planning, and implementing effective training curriculums. Concentrix - PH | Customer service representative July 27, 2020 - May 08, 2022 Verifying insurance coverage and ensuring that claims are processed accurately and in a timely manner Conduct insurance verification for patients ensuring accurate coverage details and confirming copayments, deductibles, and other information. Proficient in utilizing diverse electronic medical record (EMR) systems, including Salesforce, HRP, Market Prominence, and Smart Front End. EDUCATION 2013 - 2018 PATTS COLLEGE OF AERONAUTICS BS Aeronautical Engineering