Eneje, Chiamaka Herrietta

ENEJE, CHIAMAKA HERRIETTA- |- **Personal Profile** A motivated and detail-oriented individual with a passion for excelling as a virtual assistant. Ready to utilize top-notch communication, customer service, and administrative abilities to deliver outstanding support to professionals and entrepreneurs. **Experience** **Virtual Assistant (Freelance/Self-Employed)** [January, 2024] - Present * Provided remote administrative, technical, and creative assistance to clients across various industries. * Managed calendars, scheduled appointments, and booked travel arrangements. * Composed and responded to emails and inquiries in a professional and timely manner. * Created and maintained spreadsheets, presentations, and documents using Microsoft Office Suite. * Conducted research online to gather information and complete tasks as instructed. * Maintained a professional and organized virtual workspace using project management tools. **Retail Assistant** [Apples and Berries Fruit Paradise], [Banawa, Kaduna State] [Nov. 2017-Dec. 2023] * Assisted customers with product selection, provided detailed information about souvenirs, and ensured a positive shopping experience. * Maintained a clean and organized store environment, restocked shelves, and prepared displays. * Processed customer transactions efficiently using a point-of-sale system. * Managed inventory by tracking stock levels, identifying low stock, and assisting with reordering. * Handled customer inquiries and complaints professionally, striving for high customer satisfaction. * Provided excellent customer service, exceeding sales targets by 30%. **Direct Sales Agent** [Access Bank Plc ], [Wuse, Abuja] [Dec. 2015-Nov 2017] * Lead a team of four to enroll an average of 100 people per week * Develop Market penetration and awareness strategies within Abuja Metropolis * Consistently achieved set enrollment target for 22 months * Recorded a 1700 account opening and maintenance target * Mobilizing sales promotional rallies and campaigns **Education** [University of Nigeria, Nsukka.], [Nsukka, Enugu State] .[B. A. Mass Communication ] -) **Skills** * Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite (Docs, Sheets, Slides). * Communication Skills: Excellent written and verbal communication skills with strong interpersonal abilities. * Organizational Skills: Highly organized and detail-oriented with the ability to prioritize tasks and manage time effectively. * Customer Service Skills: Proven ablity to provide exceptional customer service, build rapport, and resolve issues efficiently.