Eneh Favour

ENEH OGADINMA FAVOUR - -Enugu Nigeria SUMMARY Results-driven virtual assistant with expertise in short-term rental operations. Proven track record of delivering exceptional guest experiences and driving business growth. EXPERIENCE Co-Host Dec 2024 - Feb 2025 Freelancer | Airbnb Managing guest communications, including inquiries, booking requests, and post-stay feedback Coordinating check-ins, check-outs, and guest support Optimizing property listings, including writing descriptions, selecting photos, and setting competitive pricing Maintaining accurate calendars and availability across multiple platforms Providing exceptional guest services, resulting in consistently positive reviews and high guest satisfaction Key Accomplishments: Successfully coordinated check-ins, check-outs, and guest support, resulting in consistently positive reviews and high guest satisfaction. Virtual Assistant May 2024 - May 2024 Freelancer | Upwork Efficiently managed emails, calendars, and documents using CRM tools and Google Workspace Ensured prompt responses, organized storage and smooth workflow. Collaborated with team members to complete projects efficiently. Key Accomplishments: Successfully handled administrative tasks, improving workflow efficiency and reducing stress for clients. Transaction OfficerOct. 2019 - Feb. 2021 Access Bank Plc| Enugu, Nigeria Assisted customers with transactions such as deposits, withdrawals, and payments. Resolved complaints, answered customer inquiries, and promoted bank products and services. Maintained and balanced cash drawers, ensuring accuracy and confidentiality. Packaged cash for storage in drawers or the bank vault. Key Responsibilities: Processed and managed Pay Direct transactions, ensuring timely and accurate payments. Administrative Assistant Aug. 2018 - July 2019 Enugu State Board of Internal Revenue | Enugu, Nigeria Scheduled and coordinated appointments for clients and supervisors. Prepared agendas, took minutes, and maintained records. Managed incoming calls, providing information and transferring messages. Compiled data into organized reports for management review. Key Responsibilities: Prepared and distributed meeting minutes accurately and promptly. Radio & Tv Traffic Officer Nov. 2014 - Oct, 2015 Enugu State Broadcasting Service| Enugu, Nigeria Provided scheduling instructions to On-Air Personalities (OAPs). Managed broadcast logs and reconciled daily broadcast traffic. Submitted detailed reports and ensured smooth broadcast operations. Key Responsibilities: Prepared Media Placement Orders (MPOs) for broadcast scheduling. EDUCATION Higher National Diploma (HND) in Accounting Federal Polytechnic Oko, Nigeria Ordinary National Diploma (OND) in Accounting Federal Polytechnic Oko, Nigeria SKILLS Strong organizational and administrative skills Property Listing Optimization Booking and Reservation Management Proficiency with booking platforms (Airbnb, Booking.com, VRBO) Guest communication and problem solving Attention to Detail and Accuracy Adaptability & Quick Learning Team Collaboration Time Management CERTIFICATION Short-Term Rental Management Course