Ene Maria Ochapa Ajulo

ENE-MARIA OCHAPA AJULO Phone:-PROFESSIONAL SUMMARY A professional accountant with over 10 years’ experience in accounting, customer service, credit analyst and financial services. My role encompasses the meticulous management of credit worthiness and financial stability of individuals and businesses. With a robust understanding of market trends and economic factors affecting credit risk. I excel in implementing best practices to guarantee timely and precise credit and financial decisions. SKILLS ● Financial Analysis ● Project Management ● Finacle Core Banking/ CRM ● ● Basic Power BI Microsoft Office Tools ● ● ● Oracle Systems Business Development Research & Analysis First Bank Nigeria Lagos, Nigeria Head, Customer Service Sep 2018 – Till date ● Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction through various channels including in-person, phone and email. ● Assist customers with their banking needs, including account openings, transactions, loan applications, and product information. ● Process and manage transactions such as deposits, withdrawals, transfers, and payments efficiently and accurately. ● Identify and recommend bank products and services that meet the financial needs of customers, contributing to the bank’s sales and growth objectives. ● Maintain up-to-date knowledge of bank policies, procedures, and products to provide accurate information and assistance to customers. ● Ensure compliance with banking regulations, internal policies, and procedures to protect the bank and its customers from fraud and security risks. Hayat Kimiya (Latitude Distributors) Accountant ● ● ● ● ● ● Makurdi, Nigeria May 2018 – Oct 2018 Process and manage transactions such as deposits, withdrawals, transfers, and payments efficiently and accurately. Prepare and maintain accurate financial records, including general ledger accounts, journal entries, and balance sheets. Manage accounts payable and receivable, ensuring timely processing of invoices, payments, and collections. Conducts month-end and year end closing processes, including reconciliation of accounts and preparation of financial statements. Perform financial analysis to support budgeting, forecasting, and decision-making processes. Ensure compliance with accounting standards, internal policies and regulatory requirements. ● ● Support the preparation of budgets and financial plans, providing analysis and recommendations for cost control and efficiency improvements. Implement and improve accounting processes and systems to enhance efficiency and accuracy. TRAINING ● ● ● Project Management Certification Leadership Development Skill Certification Certificate of Attendance Entrepreneurial Development Skills VOLUNTEER ● Young African Leadership Initiative 2016 EDUCATION Edo State University, Auchi M.Sc. Accounting (Honors) University of Mkar, Mkar B.Sc. Accounting (Honors) (Second class) Aug 2023 June 2011