ENDRALINE ESTORBA
SMM|GVA|CSR
-
ABOUT ME
-My portfolio
Nagkaisang Nayon
Novaliches QC. 1123
EDUCATION
Bachelor of Science and
InformationTechnology
Major in Programming
Southern Leyte State
University- San Juan-
I'm innovative, imaginative and I am quick to detail and consistently
ensure that all data I got is right. Experienced and knowledgeable in
dealing with client assistance and generate sales. Great communication
skills acquired through years of working in a BPO industry and teaching
experience as a committed and enthusiastic English Tutor with a strong
desire to help students improving their communication skills.
WORK EXPERIENCE
June 2023- Present
Teletech| Technohub QC
Customer Service Representative
-Helping customers with their Electricity and Gas inquiry
-process payment
-helping them to access their account to manage their account online
EXPERTISE
Web Design
Branding
Feb 2022- June 2023
Telus International| Vertis North QC.
Graphic Design
Customer Service Representative
Customer Service
Customer Service (International Bank - Financial Account) and Car rental Account
Making Case Reports such as feedback and credits
Reissue and Report Lost or Stolen Card
Checking Statement of Account and Processing of Payments
Closing of account and input Travel schedule for the Card.
Administrative task
CERTIFICATES
-Certificate of Foundations TESOL
January 2022
-Certificate of Foundations TEFL
January 2022
-Certificate of Completion-DICT
May 2022- July 2022
Social Media Marketing Training
-Certificate of Completion-DTI
GVA and Realstate Training
August - September 2022
Jan 2020-Aug 2020
Acadsoc | Chinese ESL Online
Online Teacher
-Chinese ESL Company
-Teaching K-12 Kids and Adult
-Teaching Business English
Jan 2020-Aug 2020
Concentrix| Eton Centris Qc
LANGUAGE
Sales Advisor
English
Tagalog
-Chinese ESL Company
-Teaching K-12 Kids and Adult
-Teaching Business English
Cebuano
