Empress Harrison

Empress Harrison 304 W. 149th Street, NY, NY 10039 |-- Education: Virginia Commonwealth University Bachelor of Social Work (May 2013) GPA: 3.3 Relevant Working Experience: Member Service Agent – Spring Place August 2016 – present Guest Relations and Events Concierge Services Food & Beverage agent Lifestyle Management Administrative Support Executive Assistance Customer Service Agent - Hallmark Aviation Services (Maynard Jackson International Airport, Lufthansa Airlines) August 2015 – February 2016 Assist in friendly, on-time departure of passengers Assist in welcoming and pleasant arrival of passengers Daily functions include rotation through ticket counter, lobby area, gate functions, customs, and arrivals Constant passenger & crew interaction Resolve issues with flight activity to ensure on-time departure Cash handling transactions Hostess - Twist Restaurant (Phipps Plaza) July 2014 – October 2015 Supervise and coordinate dining room and bar activities Receive and record patron dining reservations Resolve patron complaints Ensure dining details are handled properly and customer concerns are addressed. VIP Cocktail Server/Bottle Girl - Bliss Dine and Wine Aug 2012 – June 2013 Served VIP guests, as well as regular club attendees drinks and foods Brought out bottles with sparklers to VIP tables as requested Worked front desk collecting money and checking names on guest list Retail Associate – Nordstrom (Kid's Shoes) October 2011 – April 2013 Sold kid's shoes based on a commission salary to save funds to pay back accumulated federal student loans. Improved time management skills Worked with the families of children Additional Experience: The Seed Public Charter School of Washington, D.C: Resident Advisor August 2013 – June 2014 Serve as the principal direct caregiver for students within an assigned house Model, guide, and teach students social, self-help, and life-long learning skills Responsible for maintaining a safe, secure environment in which students can learn and grow Henrico County Public Schools: Intern September 2012 – May 2013 Lead an all-girls group of approximately eight 8th grade girls, focusing on self-esteem building, preparing for a successful transition to high school, and detecting and building positive, lasting friendships. Facilitate attendance meetings with students and parents at the elementary and middle school level. Advising of the State’s truancy laws, which states that children are not have more than 7 unexcused absences annually. Furthermore, composing individualized attendance compliance plans for each student exceeding five unexcused absences. Camp Counselor – Homes for the Homeless Organization Central Valley, New York June 2008-August 2011 Resided with troubled inner-city youth in a residential camp setting for 2-week session for 8 weeks. The ages of the girls range from 9-14. Position required camp counselors to act as a parent away from home. Mentored kids coming from within the foster care system, residing in homeless shelters, and mental wards on a daily basis. Worked towards improving students’ intellectual, emotional, and social well-being. Pulliam Innovative Consulting Firm: Intern January 2012 – May 2012 Served as a mentor and counselor to youth transitioning within the foster care system. Sessions were held twice a week within their homes. Assistant Toddler Teacher – Tuckaway Childcare, Ellwood House Richmond, Virginia August 2010 – January 2012 Worked with toddlers everyday with their basic skills to reach developmental goals.