Emodi Ifechukwu Favour

EMODI FAVOUR-SUMMARY Highly motivated personnel with proven ability to establish rapport with clients and exceed given quotas, keen to pursue a career in Customer Management and Office Administration, where I can lend my experience, skill set and motivation to improve organizational profitability and customer satisfaction. EXPERIENCE ➢ RETAIL BANKING INTERN ACCESS BANK PLC Feb 2021 – present • Audited branch daily transaction activity reports to underlying documentation, ensuring the completeness and accuracy of information between back and front office. • Assisted customers with their day-to-day banking needs such as new accounts, deposits, withdrawals, wires, and bank drafts. • Developed relationships with customers by identifying their financial needs and discussing suitable products and services to meet their needs. • Improved customers’ banking experience by ensuring customers are attended to promptly and all their challenges are resolved. • Ensured all bank policies and procedures, code of conduct and regulatory guidelines are strictly adhered to while discharging duties. ➢ QUALITY CONTROL PERSONNEL NIGERIAN BOTTLING COMPANY May 2019 – Feb 2020 • Performed in process quality control audit in production assure compliance to production, documentation and good documentation practice. • Developed and administered a finished good audit plan to measure effectiveness of QC inspection process. • Implemented and maintained the quality system that governed the laboratory support and components of the department. Actively meeting targets in promoting products. • CUSTOMER SERVICE REPRESENTATIVE • Feb – May 2019 Answer and direct 60+ calls daily and respond to customer queries. • Consult with customers to evaluate needs and determine best options from services available. • Resolve customer issues appropriately with absolute professionalism and politeness. • Respond to questions regarding products and how they are to be put in use and escalate customer concerns to appropriate authorities/ team if necessary. • Create and update unique CRMs for every call made, received or customer attended to. ➢ SALES ASSOCIATE HAPPY BOUTIQUE • Ensure high levels of customer satisfaction through excellent sales service • Assess customers’ needs and provide information on product features • Welcome customers to the store and answer their queries • Go the extra mile” to drive sales and satisfy customers • Handle returns of merchandise EDUCATION ➢ Nnamdi Azikiwe University, Awka, Anambra state BSc. Applied Microbiology and Brewing SKILLS • • • • • • Strong listening skills Clear written and verbal communication Problem-solving skills Basic math skills Product knowledge Empathy and compassion REFERENCES Available on request. 2014 - 2018