Emmerlyn Del Rosario

EMMERLYN DEL ROSARIO Executive Assistant | Operations & Project Management | Database Management | Social Media & Digital Marketing Santiago City, Philippines 3311 SUMMARY With 6 years of experience supporting business owners through virtual assistance, digital marketing, and operations support, I bring a highly organized, detail-driven, and proactive approach to my work. I thrive in fast-paced environments where I can anticipate needs, manage multiple priorities, and keep systems, communication, and workflows running smoothly. I’m seeking a long-term role where I can be a trusted behind-the-scenes partner, continue growing my skills, and provide consistent, reliable support that helps a team operate more efficiently. CERTIFICATION HubSpot Marketing Software Certified HubSpot Email Marketing Certified EXPERIENCE Web Designer and Social Media Marketer Brivity CRM & VA Certified Dior's Beauty and Aesthetic Company 2023 - 2026 • • • London, England, United Kingdom Social Media Account Management: Effectively oversee social media accounts with a focus on delivering engaging content, visually stunning graphics, captivating story videos, strategically scheduled posts, and promptly answering comments and inquiries. Enhance the company's online presence and reach with professional social media management. Web Design and Development: Full website design and development services for an Aesthetic Beauty website and Aesthetic Training Academy. GoDaddy is leveraged as the website builder to guarantee SEO optimization and professionally crafted content, ensuring a remarkable online presence. Content Writing / Generation: Crafted captivating content across diverse platforms, including social media, websites, and blogs. Created engaging social media posts, developed informative website content, and produced insightful blog articles. Proficient in tailoring content to target audiences, maintaining consistency and delivering high-quality across all platforms. Marketing Virtual Assistant 2022 - No Expiration Digital Marketing and Ecommerce 2019 - No Expiration Portfolio https://rb.gy/zszaxl https://rb.gy/t89kql Website Projects: https://rb.gy/a7cb75 EDUCATION Bachelor of Science in Information Technology AMA Computer University 2001 - 2005 Lithi-Volt LLC | Smart Energy of the Bahamas 2024 - 2025 • Nassau, The Bahamas Marketing Operations & Content Creation Responsible for developing and executing digital marketing strategies, including creating graphics, video content, and promotional materials for social media platforms like Facebook, Instagram, and YouTube. Manage scheduling, posting, and monitoring of social content, while ensuring brand consistency and engagement across campaigns. Collaborate closely with leadership to align content with business goals and upcoming promotions. • CRM & Inquiry Management Monitor and respond to customer inquiries via Messenger, WhatsApp, email, and social platforms. Maintain detailed records of interactions, system pricing, and lead progress using tools like Shopify and internal trackers. Assist in organizing Dropbox assets, updating product listings, and managing lead follow-ups to support smooth sales processes and high-quality client communication. • Ad Campaign & Analytics Support Assist in running Facebook and Instagram paid ads, including ad creation, performance monitoring, and reporting. Track key metrics to optimize campaign effectiveness and provide performance summaries to leadership. Conduct competitor research and contribute to strategic planning for both organic and paid marketing initiatives. Social Media and Marketing Manager The Hamilton Home Group | Keller Williams Realty 2023 - 2025 Memphis, Tennessee, United States • Social Media Management: Strategically optimize social media profiles, curate engaging content, implement SEO strategies, execute paid campaigns, monitor engagement, drive community interaction, enhance website visibility and traffic, and leverage CRM systems to maximize brand exposure and sales. • File Management: Skillfully oversee marketing tasks for Active, Pending, and Closed client files, ensuring efficient workflow, meticulous attention to detail, and seamless coordination to support organizational objectives. • General Admin Tasks: Contribute to system development, execute administrative duties including document preparation, website optimization and updates, CRM utilization, ongoing training participation, and maintenance of operational manuals, showcasing adaptability and commitment to organizational excellence. SKILLS Basic Video Editing Landing Pages Lead Generation Graphic Designing Social Media Marketing Customer Service Assistant Web Designing and Development Search Engine Optimization Database Management CRM Management Calendar and Email Management Content Creation Chatbot Automation Data Entry: Typing Speed 40 -50WPM Database Management and Marketing Admin BKCO Loan Team | Envoy Mortgage, Ltd. 2022 - 2025 Bellingham, Washington, USA • Database Management: Oversee daily tasks related to HubSpot deals, contacts, and lead management. Manage the flow of contracts through ticket, deal, and contact pipelines. Implement and optimize HubSpot workflows. • Effective Communication: Communicating with MLOs (Mortgage Loan Officers) via Slack and email. Requesting updates for unknown details related to deals. It involves being proactive in seeking out necessary details from MLOs to ensure accurate and complete deal information. • Manual Email Referral Manually reviewing records detected by the database and creating email referrals for the first agent referral and first-team referral. Carefully checking email notifications related to new agent onboarding and offboarding and updating the contact information in the database accordingly. Sales and Marketing Virtual Assistant Odd Job Handyman Services 2022 - 2023 Toronto, Ontario, Canada • Social Media Chatbot Automation: Implement chatbot automation for social media. Create workflows for automated customer interactions, instant responses, and data collection. Continuously optimize chatbot performance to enhance user experience and drive engagement. • Email Marketing Operations Effectively oversee complete email marketing campaigns, covering planning, creation, execution, and analysis. Develop compelling content, design visually captivating templates, segment target audience, ensure successful delivery, and optimize campaign performance. • Website Optimization and SEO Management Lead website optimization and SEO management, including compelling blog content, regular website updates, and effective SEO strategies. Drive improved performance, increase organic traffic, and enhance search engine rankings through ongoing optimization and monitoring. Social Media Marketer Team Lead We Whiten 2022 - 2023 Austin, Texas, United States • Social Media Account Management: Manage social media accounts, and engage clients with the teeth whitening ambassador program. Create captivating posts with client stories and before-after images. Continuously optimize social media presence to drive engagement and expand brand awareness. • Appointment Setting: Efficiently manage appointment-setting tasks, utilizing the MyTime app to book appointments seamlessly. Provide exceptional customer service, ensuring smooth scheduling and maintaining accurate records. • Team Performance Monitoring and Support: Monitor and support team performance for maximum productivity and success. Implement performance improvement strategies, offer guidance and assistance to team members, and track progress towards goals. Middle Marketing Consultant Tag Lending Group, LLC 2021 - 2022 • Miami Florida, USA CRM and Lead Management: Efficiently organize and track leads, optimize conversion rates, and generate actionable insights using CRM tools and analytics. • Content Creation and Social Media Management: Create captivating content, manage email campaigns, and curate engaging social media posts to drive brand awareness and audience engagement. • Website Development and Design: Design visually stunning websites, optimize for search engines and integrate with HubSpot tools for seamless user experience and increased organic traffic. WEBSITE PROJECTS The Closer Title | HubSpot CMS https://www.thecloserstitle.com/ A stunning website meticulously crafted using the powerful HubSpot CMS. With the client's vision of recreating the original Square Space design, this month-long project showcased my expertise in seamlessly transitioning platforms while incorporating additional features tailored for Grimaldi Law Firm. Dior's Training Academy | GoDaddy https://diorstrainingacademy.co.uk/ A vibrant Godaddy Website Platform was utilized to create an interactive online platform. This project, spanning a month, successfully brought the client's idea to life by seamlessly integrating comprehensive educational programs with beauty treatment courses. The client, located in the UK, conveyed immense contentment with the remarkable outcome, highlighting the efficacy of technological innovation in the realm of professional training and education. Dior's Beauty and Aesthetics | GoDaddy https://diorsbeautycompany.co.uk/ Introducing Diors Beauty and Aesthetics: your premier destination for beauty and rejuvenation. Created using Godaddy Website Builder, our redesigned website now features detailed treatment information. Explore our curated range of aesthetic services tailored to enhance your natural beauty. Conveniently schedule your appointments online. Experience the radiance of Diors Beauty and Aesthetics.