Emmanuella Vincent

EMMANUELLA VINCENT 📧 Email 🔗 LinkedIn Remote Administrative Assistant | Virtual Assistant | CRM & CX Support 🔗 Portfolio Remote | Open to Global Roles PROFILE Detail-oriented and highly organized Remote Administrative Assistant with over three years of experience supporting business operations, managing calendars and inboxes, maintaining databases, and coordinating day-to-day administrative tasks in remote environments. Experienced in working across time zones, handling confidential information, and adapting quickly to new tools and workflows. Known for reliability, clear communication, and strong attention to detail. WORK EXPERIENCE RREMOTE / CONTRACT | 2024 – 2025 Remote Administrative / Virtual Assistant Managed daily email correspondence, prioritizing messages and ensuring timely responses Handled calendar management, meeting scheduling, reminders, and follow-ups across multiple time zones Organized digital files, folders, and cloud-based documents to improve accessibility and workflow efficiency Assisted with invoice tracking, data entry, and basic financial documentation Compiled reports, conducted online research, and prepared summaries for decision-making Maintained CRM records and databases, ensuring data accuracy and consistency Created and documented internal processes to support smoother operations Supported customer communication and administrative follow-ups as needed Monitored dashboards for payment and activity tracking RREMOTE / CONTRACT | 2024 – 2025 Customer Support & CRM Assistant Managed customer tickets and inquiries using Zendesk and Freshdesk Logged, updated, and tracked customer information within CRM systems Assisted with appointment scheduling using Calendly and Google Calendar Followed up on customer issues to ensure resolution and satisfaction Maintained clear records and documentation to support internal teams EDUCATION University- Human Anatomy University of Calabar CERTIFICATIONS SKILLS Email & Inbox Management Calendar & Appointment Scheduling File & Document Management Report Preparation & Research Invoice & Basic Financial Support DEXA Virtual Assistant Program – Virtual Assistance & Project CRM & Database Management Management Process Documentation & SOP Creation ALX Virtual Assistant Program – Administrative Support, CRM Virtual Communication & Coordination & Remote Work Skills Microsoft Office (Word, Excel, Digital Witch IT Skills Program – Digital Skills & Workplace PowerPoint) Productivity Google Workspace (Docs, Sheets, Drive, Accounting Hub Digital Skills – Accounting Fundamentals & Calendar) Business Support Asana, Calendly, CRM tools Fully equipped remote workspace with reliable computer and high-speed internet Available for meetings between 12 PM – 6 PM EST Comfortable working 40–160 hours per month Strong written and spoken English References available upon request