Emmanuella Udegbunem

MBAKA-UDEGBUNEM EMMANUELLA Virtual Assistant Osogbo, Nigeria-•-• LinkedIn SKILLS AND TOOL ●​ Technical/ Soft skill: managing emails, scheduling calendars and agendas, creating travel research /itineraries, data entry, Slide presentation, transcribing and translating, taking minutes/notes and general internet research work, listening and communication, Organization, Confidentiality/ Discretion, Time-management, Problem-solving, Proactiveness Prioritization, Self-management and Emotional intelligence. ●​ Apps and Tools: Google workspace, Ms offices, Zoom, Trello, Savvy, Calendly, Asana, Clickup, Canva. PROFESSIONAL EXPERIENCE ALX AFRICA ACADEMY. Remote, Nigeria Administrative Virtual Assistant Dec 2024- Mar 2025 ●​ Optimized executive workflow by managing calendars, emails, and appointments across platforms like Google Calendar and Calendly, increasing scheduling efficiency by 30%. ●​ Streamlined client communications by organizing inboxes, filtering requests, and managing direct messages, improving response time by 40%. ●​ Managed client onboarding and workflows by organizing projects timelines and deliverables, reducing onboarding time by 50%. EXECUTIVE MANAGER. Benin-city, Edo State Blessed Sam-lee Stores Jan 2018 - Aug 2024 ●​ Streamlined business operations by managing administrative tasks, financial records, and procurement, improving efficiency by 20% through better organization and vendor negotiations. ●​ Managed online business platforms, handling customer inquiries, order processing, and logistics coordination, leading to a 35% increase in overseas customer satisfaction and sales. ●​ Optimized financial workflows by tracking expenses, managing invoices, and making strategic budget decisions, contributing to a 15% boost in profit margins. EDUCATION UNIVERSITY OF NIGERIA Bachelor's Degree, Microbiology