Emmanuella Ogamba

I am a dedicated and results-driven Customer Service Professional with over three years of experience supporting global clients across healthcare, SaaS, and education-focused industries. I specialize in delivering empathetic, accurate, and timely support across various channels, including email, live chat, phone, and social media. My approach is simple: listen actively, solve efficiently, and make every customer feel heard and valued.

My background in Human Physiology, combined with hands-on experience in telehealth and digital support environments, has equipped me with a deep understanding of customer needs—particularly in high-stakes or sensitive contexts. At HiMyLink AI and CEYAD, I managed over 150 weekly inquiries while maintaining 95%+ SLA compliance and high CSAT ratings. I developed macros, support guides, and onboarding documentation that improved first contact resolution and significantly reduced response times.

In addition to strong communication skills, I am highly organized and tech-savvy. I’m proficient with tools like Zendesk, HubSpot, Salesforce, Google Workspace, Trello, and VoIP platforms such as Zoom and Dialpad. My ability to learn new systems quickly has helped me thrive in fast-paced, remote teams where adaptability and self-motivation are essential.

What makes me unique is my calm, patient demeanor even under pressure, my commitment to continuous improvement, and my passion for helping people. I genuinely enjoy solving problems and ensuring customers walk away feeling supported and respected. I’m also someone who values teamwork and is always ready to support colleagues while keeping the overall customer experience in mind.

Outside of work, I enjoy learning new tools, reading about customer psychology, and occasionally volunteering to mentor junior support professionals. I’m currently pursuing professional development in product management and customer success to deepen my skill set and bring added value to every team I join.

I am excited about the opportunity to contribute to a customer-focused team where I can continue growing professionally while making a meaningful impact on the customer journey. With my blend of technical proficiency, communication expertise, and a people-first mindset, I am confident in my ability to exceed expectations and become a valuable asset to your organization.