Emmanuella Nwafor

EMMANUELLA ADAOBI NWAFOR Virtual Assistant Residence: Camtel Bepanda, Doula, Cameroun. Gmail:-Phone: - PROFILE: Dedicated, resilient, discreet, energetic with the ability to multitask, I am result oriented, and have a very awesome relationship with people in delivering exceptional services to my client, you can call me your right hand. SKILLS: Excellent communication, empathy, patience, problem solving, product knowledge, active listening, adaptability, attentiveness, time management, emotional intelligence, conflict resolution, creativity,, decision making, collaboration, persuasive speaking skills, attention to detail, friendliness, writing, social media management, email management, eager to learn new things, organization. WORK EXPERIENCE L.O. Oti Chambers August 2020- September 2022 Executive assistant ● Supported the CEO 5 days per week with calendar management, including scheduling meetings, co-ordinating events and balancing shifting priorities. ● Maintained sensitive and complex calendars, requiring coordination with other senior leaders. ● Handled telephone coverage as needed, including responding to inquiries and taking detailed messages. ● Resolved over 90% of clients’ complaints within the organizational service level agreement resulting in a 4.8 star rating and feedback. 1 ● Typed power of attorneys and tenancy agreement documents using Microsoft word ● Provided general administrative support to the CEO ● Developed templates for the quarterly board meeting presentation in Microsoft power point and worked with the CEO to finalize all presentations. Kelechi Estate company June 2022-August 2023 Administrative assistant ● Organized and filed electronic and paper documents for real estate transactions. ● Produced letters, communications, lists, and reports as required. ● Managed and scheduled appointments for the real estate broker. ● Coordinated real estate transactions using centrix software platform. ● Maintained confidentiality of sensitive information. EDUCATION AND CERTIFICATION May 2022 ALX Virtual assistant training May 2022 LinkedIn learning certificate of completion. Customer service: serving customers through chat and text. May 2022 Digital witch IT training - Nnamdi Azikiwe University, Awka Bachelor of Agriculture in Animal science - Admas computer training institute Diploma in desktop publishing and secretarial duties Best female graduating student. - Tina’s day secondary school West African school certificate. 2