- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Kubwa, Federal Capital Territory, Nigeria
- Experience:
- 4 years
Emmanuella Chimezirim Emmanuel
Federal Capital Territory, Nigeria-| -
Virtual Assistant & Customer Service Professional
Professional Summary
Detail-oriented and people-focused Virtual Assistant and Customer Service
Representative with over 3 years of remote and in-person experience
supporting businesses across real estate, media, and event industries. Skilled
in client communication, administrative support, calendar management, and
CRM tools. Known for resolving issues with empathy and professionalism
while juggling multiple priorities. Passionate about creating efficient systems
that allow teams and clients to thrive.
Core Skills
● Virtual Assistance & Admin Support
● Customer Service (Inbound & Outbound)
● Calendar & Email Management
● CRM Tools (Zendesk, Zohodesk)
● Call Handling & Complaint Resolution
● Microsoft Office & Google Workspace
● Data Entry & Internet Research
● WhatsApp Business Communication
● Scheduling & Appointment Coordination
● Social Media & Content Support
Work Experience
Virtual Assistant / Customer Service Representative
Midas Touch Event Design and Concept LTD — Remote
January 2025 – Present
● Handle client inquiries for rentals, décor, and event setup through
WhatsApp Business, phone, and email.
● Coordinate booking schedules, follow-ups, and team task alignment.
● Provide after-sales support and real-time resolution of issues during
events.
Executive Assistant to Retired Brig. General (Visually Impaired)
August 2024 – December 2024
● Assisted with personal tasks, documentation, and daily scheduling.
● Managed appointments, logistics, and correspondence.
● Ensured mobility and access support with confidentiality and tact.
Virtual Assistant / Customer Service Representative
Stimulus Media Solutions
January 2023 – July 2024 (Contract)
● Supported media operations remotely by managing client
communication and task scheduling.
● Drafted emails, conducted online research, and coordinated digital
content flow.
● Handled inquiries across multiple channels, maintaining
professionalism under pressure.
Customer Service Representative (NYSC)
99apartments, 99Edge Limited (Real Estate/Airbnb)
December 2021 – October 2022
● Managed bookings, tenant check-ins/outs, and guest relations.
● Resolved client complaints and ensured quality service for short-term
rental customers.
● Maintained records and provided feedback to improve property listings
and service.
Production Assistant (Intern)
Autumn Media
July 2021 – October 2021
● Provided production support during filming and editing stages.
● Assisted with logistics, script handling, and content preparation.
● Worked closely with the creative team to ensure timely and organized
shoots.
Education
Bachelor of Arts (B.A.) in Performing Arts
University of Ilorin, Ilorin, Nigeria
🎓 Graduated with Second Class Upper Division (CGPA: 3.65)
🏆 Awarded Best Stage Manager
