Emmanuella Emmanuel

Emmanuella Chimezirim Emmanuel Federal Capital Territory, Nigeria-| - Virtual Assistant & Customer Service Professional Professional Summary Detail-oriented and people-focused Virtual Assistant and Customer Service Representative with over 3 years of remote and in-person experience supporting businesses across real estate, media, and event industries. Skilled in client communication, administrative support, calendar management, and CRM tools. Known for resolving issues with empathy and professionalism while juggling multiple priorities. Passionate about creating efficient systems that allow teams and clients to thrive. Core Skills ●​ Virtual Assistance & Admin Support​ ●​ Customer Service (Inbound & Outbound)​ ●​ Calendar & Email Management​ ●​ CRM Tools (Zendesk, Zohodesk)​ ●​ Call Handling & Complaint Resolution​ ●​ Microsoft Office & Google Workspace​ ●​ Data Entry & Internet Research​ ●​ WhatsApp Business Communication​ ●​ Scheduling & Appointment Coordination​ ●​ Social Media & Content Support​ Work Experience Virtual Assistant / Customer Service Representative Midas Touch Event Design and Concept LTD — Remote January 2025 – Present ●​ Handle client inquiries for rentals, décor, and event setup through WhatsApp Business, phone, and email.​ ●​ Coordinate booking schedules, follow-ups, and team task alignment.​ ●​ Provide after-sales support and real-time resolution of issues during events.​ Executive Assistant to Retired Brig. General (Visually Impaired) August 2024 – December 2024 ●​ Assisted with personal tasks, documentation, and daily scheduling.​ ●​ Managed appointments, logistics, and correspondence.​ ●​ Ensured mobility and access support with confidentiality and tact.​ Virtual Assistant / Customer Service Representative Stimulus Media Solutions January 2023 – July 2024 (Contract) ●​ Supported media operations remotely by managing client communication and task scheduling.​ ●​ Drafted emails, conducted online research, and coordinated digital content flow.​ ●​ Handled inquiries across multiple channels, maintaining professionalism under pressure.​ Customer Service Representative (NYSC) 99apartments, 99Edge Limited (Real Estate/Airbnb) December 2021 – October 2022 ●​ Managed bookings, tenant check-ins/outs, and guest relations.​ ●​ Resolved client complaints and ensured quality service for short-term rental customers.​ ●​ Maintained records and provided feedback to improve property listings and service.​ Production Assistant (Intern) Autumn Media July 2021 – October 2021 ●​ Provided production support during filming and editing stages.​ ●​ Assisted with logistics, script handling, and content preparation.​ ●​ Worked closely with the creative team to ensure timely and organized shoots. Education Bachelor of Arts (B.A.) in Performing Arts University of Ilorin, Ilorin, Nigeria 🎓 Graduated with Second Class Upper Division (CGPA: 3.65) 🏆 Awarded Best Stage Manager