Emmanuella Chinenye

OKEMMIRI EMMANUELLA CHINENYE Port Harcourt,- Professional Summary Detail-oriented and results-driven Virtual Assistant with strong skills in Customer Support and Appointment setting with an experience in managing client communication, scheduling appointments, and supporting remote teams. Skilled in handling inquiries, organizing calendars, and improving response time. Skills • • • • • • • • • • Customer Support (Email, Chat, CRM Systems) Google workspace Automation (Forms, Sheets, Gmail, Scripts) Scheduling, Calendar Management & Documentation Virtual Assistance & Remote Work Best Practices Time management & Task Prioritization Record keeping and Attention to details Team Collaboration & Cross-Functional Communication Product Knowledge, Presentation & client Onboarding CRM Tools (HubSpot, Freshdesk, Zendesk) Data tracking, Reporting & Dashboard Design WORK HISTORY Appointment Setter (Tik-Tok & Instagram) Remote February 2026 to current • • • • • • Managed direct messaging campaigns on Tik-Tok and Instagram to engage potential leads and schedule appointments. Responded to inquiries promptly, providing accurate information about our services to encourage conversions. Identified and qualified prospects using social media insights and engagement metrics. Coordinated appointment schedules between clients and sales teams, ensuring seamless follow-ups. Maintained CRM data and documented lead interactions to support reporting and strategy improvements. Collaborated with marketing and sales teams to optimize messaging and improve conversion rates. Outbound- Lead Qualification (Google Maps outreach) Remote December 2025- January 2026 • • • • • • Conducted outbound lead generation via Google Maps to identify potential business clients. Researched and qualified leads based on predefined criteria (industry, location, business size). Initiated contact with prospects through calls, emails, or social media messaging. Scheduled appointments or follow-up calls for the sales team with high-potential leads. Maintained detailed records of outreach efforts and prospect interactions in CRM systems. Provided insights on lead quality and potential market opportunities to the sales team. Virtual Assistant -Chris-will Universal Resource- Port Harcourt, River State Nigeria February 2024 - January 2025 • • • • • • • I managed scheduling and calendar coordination to optimize executive time management. Managed phone, email correspondence and also handled incoming and outgoing mails. I’m experienced in setting up virtual meetings using zoom, google teams and others. I answered and screened calls to provide information, schedule appointments and take detailed messages. Have monitored emails, organized inbox and prioritized messages for supervisor. I’m experienced in handling email correspondence, ensuring timely responses to inquiries and communication. I assisted in preparing reports and presentations for client meetings and internal reviews. Customer Support Representative- MATPATSON Petroleum Service Limited- Port Harcourt, River State Nigeria January 2025 – September 2025 • • • • I assisted in managing our customer accounts and maintaining accurate records within CRM system. I ensure customer satisfactions by addressing and resolving complex issues promptly and professionally. I’m experienced in the use of CRM tools, ensuring accurate tracking and follow-ups I’m experienced in handling large volume of customers everyday with positive attitude and focus on customers satisfaction. • • I provided timely assistance to customers via phone calls, email, and live chat channels and ensuring a high level of professionalism at all times. Having the ability to develop strong customer relationship with clients, resulting in repeat businesses and positive feedback IT Support & Customer Service Intern- Digital Witch Academy-Remote October 2025 – December 2025 • • • • • Managed and responded to support tickets using Freshdesk Provided email and live chat assistance to virtual students Assisted with troubleshooting technical and account-related issues Automated administrative tasks using Google Workspace tools Contributed to documentation and internal workflow improvement EDUCATION- Bachelor’s Degree (B.SC), Biochemistry- Ebonyi State University-Ebonyi state, Nigeria 2015 West African Senior School Certificate Examination (WASSCE)Annunciation Schools-Ebonyi State, Nigeria CERTIFICATIONS • • • • • IT Support skills – Digital Witch Academy Google Cloud course (Google Drive) – Google Canva Social Media Masterclass Graphic Design Video Editing – Udemy Google Docs – Google Google Sheet - Google TOOLS & PLATFORMS • • • • CRM & Customer Support Systems: Freshdesk, Zendesk, HubSpot, Zoho CRM Google Workspace & Automation: Google Sheets, Google Forms, Gmail, Google Docs, Google Drive, Google Meet, Google Apps Script Communication & Collaboration: Slack, Zoom, WhatsApp Business, Calendly Project & Task Management: Asana, Monday.com, Trello